Manager, Customer Success Strategic Accounts
About this role
About the Opportunity – Manager, Customer Success Strategic Accounts
The Customer Success Leader leads a team of Customer Success Managers supporting our High Touch and Strategic Accounts, supporting strategic customers using the Lever Applicant Tracking System, driving retention and expansion across this high-value portfolio and partnering cross-functionally to ensure these customers achieve ongoing adoption and value from our products. This role carries direct responsibility for retention through renewal conversations, ensuring the team proactively owns the renewal process and outcomes across their book of business. It blends people leadership, strategic account planning, and operational rigor to deliver measurable results for our most complex, highest-value customer relationships.
About the Team:
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