Manager, Customer Success Data - Ethique

Job title: Manager, Customer Success Data - Ethique

About the Role Lead the Ethique Data Customer Success team in IQVIA's Data & Tech unit, based in Courbevoie. You will drive value creation for clients around Ethique data and BI solutions, ensuring customer satisfaction, retention and the business value of data deliverables, while contributing to IQVIA's commercial and product strategy.

What You'll Do

• Provide global leadership for the Ethique Data Customer Success team, overseeing client satisfaction, loyalty and growth, quality of deliverables, compliance and timelines.
• Manage client subscriptions (portfolio, renewals, scope changes) and ensure value realization for data assets.
• Analyze client needs, markets and business challenges to propose high-value readings and recommendations.
• Organize, prepare and lead service reviews and client meetings; act as the strategic IQVIA point of contact for Ethique data and BI solutions.
• Represent IQVIA in client, partner and cross-functional projects; collaborate with Product to feed client needs into the roadmap.
• Lead and develop the team (recruitment, organization, prioritization, coaching); define objectives and monitor performance and client satisfaction.
• Instill a culture of customer centricity, quality, accountability and continuous improvement; oversee onboarding of new offerings and integration into the existing portfolio.
• Collaborate closely with Sales to identify opportunities and drive business value from data capabilities.

What We're Looking For

• Proven experience leading a Customer Success/Data team or equivalent, with track record of managing client relationships and delivering data-driven value.
• Strong data literacy: data quality, governance, analytics and BI concepts; ability to translate data into actionable recommendations.
• Demonstrated leadership and people development skills: coaching, performance management, recruitment and onboarding.
• Excellent stakeholder management and communication; ability to work cross-functionally with Product, Sales and Delivery.
• Experience with portfolio/subscription management, renewals and scope changes; strong organizational and project management skills.
• Ability to analyze business needs and translate them into value propositions and concrete next steps.
• Ability to handle complex or sensitive client situations with discretion and pragmatism.