Manager - Customer Experience
About this role
Manager - Customer Experience
About the Role
This role owns how customers experience Darwinbox across their entire journey with us, from the day they go live to the years they spend growing on the platform. It owns the moments that make them stay, the programs that turn the best of them into our strongest champions, and the community that gives every HR leader in our base a reason to learn, share, and belong.
You will run customer experience and advocacy as a function, with programs, metrics, and a lean, customer-obsessed team. The mission is simple: make every customer’s journey with Darwinbox worth talking about, and build a community of HR leaders who genuinely want to be part of what we are building together.
What you will do
- Craft the customer journey end-to-end
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