Manager, Commercial Learning & Development

About the Role Coaching to Drive Business Performance is the core mission: drive performance improvement and elevate the Cartier brand through observations of guest experiences and in-the-moment coaching of the sales, service, and client experience teams. Coaching topics include selling skills, client development, and client experience aligned to the Chez Cartier model. What You'll Do

• Provide side-by-side coaching on the floor to support 1:1 development of boutique teams; observe boutique morning briefs and 'Chez Cartier Mornings'; craft boutique visit agendas and prioritize using key performance data; complete post-visit reports that summarize coaching goals, progress, setbacks, and actions for boutique team members, HR, and regional leadership; prepare a brief weekly summary to the Director of L&T highlighting actions and progress on key commercial initiatives within the market.
• Collaborate quarterly with Retail leaders and Boutique Leaders to analyze the progress of boutique coaching plans, impact on results, and revise plans as needed; partner with Retail leadership and HRBP to review and provide input on individual development plans to elevate performance; assist with onboarding of new hires to accelerate performance; reinforce the integration of the company values, vision, and strategy.
• Facilitate learning by leveraging curriculum to deliver in-boutique, small-group trainings on selling skills, client development, client experience, and product; lead learning & development run-of-show initiatives for new boutique openings, relocations, or renovations; champion Cartier’s Learner Experience Platform, MyLearning, as part of a holistic development journey; foster a robust learning culture within each boutique.
• What is Coaching? Coaching is a collaborative process with Boutique Leadership that is solution-focused, result-oriented, and systematic, in which the coach facilitates the enhancement of work performance for individuals and groups, based on models as defined through the L&D commercial programs. A coach uses a range of communication skills (such as active listening, questioning, and reformulating) to improve performance, learning, and development. A coach unlocks an individual's potential to maximize their performance through demonstrating support and feedback.