Manager, Collection Services

Manager, Collection Services

• Annual base salary from $126,306 - $140,543 per annum (HEW Level 8) plus 17% superannuation and annual leave loading
• Full-time, continuing appointment
• Macquarie University, Wallumattagal Campus, North Ryde

As Manager, Collection Services, you will lead and develop the Collections Services team to deliver equitable, streamlined access to library resources, with a particular focus on prescribed learning resources that enable student success.

About the Role

You will oversee core services including resource procurement, interlibrary loans and resource sharing, unit readings, accessibility services, and open educational resources, while developing the standards, documentation, and procedures that support consistent, scalable service delivery. You will work closely with the Library Management Team to deliver on Waranara Library’s Strategic Plan 2025-2029.

Reporting to the Director, Resources and Discovery, you will translate Library and University strategy into prioritised plans, service roadmaps, and measurable outcomes that improve library services and the client experience.

Your responsibilities will include:

• Lead the Collections Services team to deliver equitable, timely access to prescribed and other learning resources
• Provide strong people leadership through clear expectations, coaching, performance development, and workforce planning to build a high-performing team
• Ensure excellent end-to-end delivery of interlibrary loans and resource sharing, unit readings, accessibility services, open educational resources, and procurement
• Partner with academic and professional stakeholders to understand needs, manage expectations, and improve staff and student experience
• Drive continuous improvement using data and feedback (including service standards, KPIs, and turnaround times), and report recommendations and risks to library management
• Maintain fit-for-purpose procedures, process controls, and documentation to support consistent service delivery
• Ensure compliance and risk management across the portfolio (including copyright and licensing, privacy/confidentiality, WHS and EEO)
• Manage vendor and licence relationships to ensure value, quality, and continuity of service

About Us

The University Library provides high-quality, client-centred services, information resources and learning spaces that underpin world-class research and transformative education. In partnership with academics and other university service providers, the Library contributes to the development of graduate capabilities, research capacity, student experience, teaching excellence and community engagement

About You

You are a values-led leader who cares about equitable access to information and enjoys improving services that make a genuine difference for students and staff. You bring significant leadership experience and a demonstrated ability to lead innovative, high-performing teams, along with strong stakeholder management skills and a practical approach to continuous service improvement.

Selection Criteria

• Degree in an information management related discipline, with extensive management experience, or an equivalent combination of relevant experience, and qualifications/training.
• Significant leadership experience with demonstrated ability to lead innovative, high-performing teams.
• Extensive experience designing workflows, procedures, and implementing continuous improvement particularly in interlibrary loans, procurement, accessibility services, open educational resources, and unit readings management.
• Extensive experience in integrated library management systems and specialist technologies supporting interlibrary loans and unit readings such as Alma, Leganto, Rapido, RapidILL.
• Demonstrated experience developing and managing stakeholder and partner relationships.
• High-level knowledge of copyright, licensing and intellectual property requirements relevant to resource acquisitions, interlibrary loans, accessibility services, open educational resources, and unit readings management, and demonstrated ability to apply this in practice.
• Experience developing and implementing service delivery plans, programs and initiatives and proven ability to analyse and interpret highly complex information from numerous sources.

Other Specific Requirements:

• Work hours may vary from time to time to accommodate business needs

We reserve the right to progress or decline an application prior to the application closing date.

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

Applications Close 08/10/2026 11:59 PM

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