Manager, Clinical Delivery Services

Manager, Clinical Delivery Services

remote type On Site

locations India - Hyderabad

time type Full time

posted on Posted Today

job requisition id R-231971

Career Category Clinical Development

Job Description

This position requires People Management experience, Resource Allocation/Planning/Management experience

ABOUT THE ROLE

Role Description:

The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.

Roles & Responsibilities:

Team Management

• Recruit, onboard and train (in partnership with R&D Training) new team members to meet current and future program needs

• Provide regular mentoring, coaching and competency development support for all direct reports

• Proactively manage team risks, including attrition and performance challenges.

• Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.

• Organize and lead continuous development training sessions where appropriate

Resource Allocation & Program Engagement

• Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.

• Monitor resourcing needs and proactively address capacity or skill gaps.

• Ensure team members are appropriately prepared for their roles within each assigned program.

Capability Development & Continuous Improvement

• Identify gaps in skills, processes, or tools and implement targeted development or training initiatives.

• Support knowledge sharing across the team to build collective expertise.

• Encourage innovative solutions and best practice adoption to enhance operational effectiveness.

Stakeholder Collaboration

• Serve as the main point of contact for performance escalations related to CSS team members

• Build strong relationships with internal stakeholders to align team development & allocation with the broader needs of the business

Quality & Compliance

• Support the development of team oversight metrics and regularly report progress towards them / swiftly address risks & issues.

• Ensure all team members operate within SOPs, regulatory guidelines and quality standards.

• Support audit & inspection readiness.

Resource Management Support

• Provide support to the SDRM Resource Management team as needed. Support may include management of hiring, allocations and forecasting analysis for in scope roles.

Basic Qualifications and Experience:

• Doctorate degree OR

• Master’s degree and 8 years of clinical execution experience OR

• Bachelor’s degree and 10 years of clinical execution experience of clinical execution