About this role
Site: Massachusetts Eye and Ear Infirmary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Job Profile Summary Summary Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.
Does this position require Patient Care? No
Essential Functions Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through ongoing coaching, counseling, and training.
Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
Collaborates with practice leaders on the preparation of the practice's annual budgets.
Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.
Qualifications
Education
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Bachelor's Degree Related Field of Study required
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Can this role accept experience in lieu of a degree?
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Yes
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Licenses and Credentials
Experience
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Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required
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Knowledge, Skills and Abilities
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Strong understanding of Microsoft Office, including Excel.
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Strong communication and organizational skills.
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Strong and proven leadership skills.
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Ability to work with staff of all levels.
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Excellent time management skills.
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Strong analytical and math skills.
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Knowledge of Accounting Principles, physician billing, and revenue cycle management.
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Ability to adapt to multiple and rapidly changing priorities and deadlines.
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Additional Job Details (if applicable)
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Remote Type
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Onsite
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Work Location
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325 Cambridge Street
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Scheduled Weekly Hours
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40
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Employee Type
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Regular
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Work Shift
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Day (United States of America)
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Pay Range
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65,998.40 - 96,033.60/Annual
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Grade
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7
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Mass General Brigham Competency Framework
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At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.