Manager, Client Management

About the Role Influential is looking for an experienced Manager, Client Management to serve as the primary point of contact for campaign execution. You will represent client needs and goals to ensure optimal performance and satisfaction across campaigns. This role involves cross-functional collaboration with operations, sales, and finance to deliver effective influencer marketing programs. What You'll Do

• Driving the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Partnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needs
• Navigating challenges within the execution process with ease; proposing thoughtful solutions for roadblocks encountered on any given project
• Building new materials for the account management department and beyond; improving processes for more seamless execution of campaigns
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline What We're Looking For
• 5-7+ years of experience in a digital or advertising environment
• Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues
• Ability to see the campaign execution process on a micro and macro level
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Experience in educating clients and internal teams on offerings, trends, and technologies
• Excellent communication and relationship-building skills