Manager

About the Role

As a Manager in our Manhattan, KS Chili's location, you act as the GM's right-hand person, stepping in for the GM and supporting restaurant operations and team leadership. You will drive quality product, guest experience, and operational excellence while coaching and mentoring the management team.

What You'll Do

• Serve as the GM's right-hand, filling in during GM absence and supporting operations and the restaurant team.
• Oversee all restaurant operations to ensure product quality and customer service; manage team performance, food and labor costs, budget and sales building, equipment maintenance, and inventory.
• Handle food and beverage preparation, storage, inventory, presentation, service; manage vendor invoices and the food ordering system; maintain manager log entries and communications; ensure cash and POS accuracy and security.
• Communicate with team members, guests, vendors, and Hielan personnel for various needs.
• Act as Kitchen Manager in Hielan area of responsibility and, when needed, be ready to assume GM duties (subject to approvals).
• Ensure safe food handling and compliance with local health standards and Steritech readiness.
• Contribute to the Quarterly Business Plan with the GM and develop ideas/tactics.
• Demonstrate Hielan's Service 101, P.A.C.E., and mentor the team in these management methods; encourage accountability.
• Drive restaurant performance toward budget targets on each shift.
• Follow operational systems including Manager Timeline and conduct quality line checks.
• Work on the Hielan Manager Career Development plan toward GM readiness.
• Assist GM with personnel decisions (hiring, terminations, promotions, raises) and provide training to hourly team members.
• Mentor Shift Leaders and provide candid feedback; conduct monthly maintenance checklists and propose repairs within budget.
• Assist GM with inventory counts and reconciliation.
• Lead by example to guests every shift.
• May perform duties of food server, expo, line cook, service assistant, or food runner when needed.

What We're Looking For

• Dependable team player who thrives in a fast-paced environment and can multitask.
• Strong communication skills: able to verbalize and respond clearly to guests and team.
• Leadership mindset, with willingness to train and mentor others and uphold guest focus.

Compensation & Benefits

• Salary: $50,000 – $60,000 per year (USD).
• Benefits may vary by location since this location is operated by an independent franchise owner.
• Note: Location-specific benefits may vary.