Manager – Change Management

Manager – Change Management

Requisition ID: 1669676

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The opportunity

We are seeking a Manager – Change Management for our Workforce Advisory group within our People Consulting practice. In joining our team, you will gain valuable experiences and a wealth of knowledge by working at solving the most complex client challenges. Working in multidisciplinary teams, and directly with leaders of major organizations, you will bring diverse perspectives to every challenge. We are uniquely and strategically positioned to advise leaders in the face of increasing disruptions, an ever-changing workforce, and evolving business landscape. At EY, you will find an environment that is innovative, cultivates purpose, and thrives on collaboration. We will help you achieve your potential by supporting your professional development and by providing you with leadership opportunities

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

Provides change management leadership for clients undergoing large-scale transformations (e.g. restructuring, strategic realignment or technology implementations). Oversees change management workstreams responsible for end-to-end change management activities such as stakeholder analysis, change impact assessments, leadership alignment, communication, training and other readiness activities. Acts as both a strategic advisor and a ‘doer’ of change, ensuring fit-for-purpose change strategies are defined and operationalized on the ground.

Client Delivery

• Lead change management projects and/or large change management workstreams, from planning through implementation – including managing project resources and budgets effectively and identifying and effectively managing and mitigating risks and issues.
• Demonstrate technical competence in change management, across various change types and transformation projects.
• Act as a trusted advisor for clients, project team and EY’s internal teams to deliver solutions and solve client challenges
• Encourage and facilitate collaboration amongst team members and promote an inclusive working environment.
• Lead self and/or team in the creation of well-structured, high-quality deliverables that demonstrate attention to detail, critical thinking, and practicality, while aligning with client needs, context, and audiences.
• Contribute to generate profitable revenue by identifying additional engagement opportunities and building lasting relationships with clients; mentor teams in building similar connections and strong relationships with clients.

Business Development

• Lead the development of proposals and sales materials to support business growth.
• Generate new business opportunities by understanding EY’s service offerings and proactively driving on-sell and expansion opportunities for WFA and/or across business lines.
• Proactively support on-selling, through excellent delivery, on-going relationships with clients and shaping next steps or future work.
• Develop long-term client relationships and networks, fostering deep connections with clients and other EY team members across all practices.

Practice Development

• Lead practice development and service offering initiatives, inclusive of team leadership, project management, and execution.
• Responsible for supporting the development of our People Consulting practice by enhancing change management methodologies, driving the creation of related intellectual property, and developing go-to-market materials for the Organizational Change Management service offering.
• Play an active role in recruitment efforts, including referrals, events, interviews, etc. to bring the best talent to the team.
• Stay up to date on latest industry trends to contribute to thought leadership and bringing best practice to clients.

People Leadership and Teaming

• Exemplify EY values and demonstrate a strong investment in the practice, our people, and their experience.
• Accountable for timely and honest feedback to team members, effectively identifying and leveraging skills, escalating performance issues as appropriate and investing time in coaching / development
• Manage teams to meet project, business development, or practice development objectives, knowing how to delegate work, leveraging a diverse team to achieve results.
• Lead by example and focus on developing others, rewarding and recognizing teams and building a safe, inclusive and engaging team environment.
• Engage in learning activities throughout the year, ensuring learning requirements are met and learning goals achieved.
• Seek feedback from more junior team members, peers, and above for self-improvement and skills enhancement and act on development feedback to improve performance.

Skills and attributes for success

The Candidate Technical skills for success:

• Strong knowledge and application of relevant change frameworks like ADKAR and Kotter's 8-Step Process.
• Exceptional skills using Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, MS Project) to create documents, analyze data, develop presentations, and manage communications effectively.
• Ability to analyze data related to change initiatives and employee feedback.
• Knowledge of instructional design and adult learning principles to develop effective training programs.
• Skills in identifying and managing stakeholder needs and concerns.
• Intermediate proficiency in proposal writing, project management, risk and budget management

Leadership & business skills for success:

• Strong leadership skills, through experience leading teams or managing staff on projects
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills, including storytelling, adapting messaging and style to suit the needs of different audiences. Strong facilitation skills, including the ability to design meeting agendas or workshop activities to design creative solutions, build commitment to outcomes and drive decision making.
• A strong work ethic, high levels of motivation and a growth mindset.
• Ability to think outside of the box, thrive on new challenges and work in ambiguity.
• Enjoy a fast-paced, dynamic work environment.
• Ability to manage time and multi-task across project delivery, business development, practice development and leadership/team management.
• Strong interpersonal skills, emotional intelligence.
• This role involves interaction with clients operating nationally and globally where fluency in English is required.
• Flexibility and ability to travel.

To qualify for the role, you must have:

• A bachelor's degree and approximately 6-8 years of related work experience; or a graduate degree and approximately 5-7 years of related work experience
• At least 3 years of professional service experience, with a global management consultancy firm, or niche consultancy in which you gained exposure to large-scale project.
• Experience leading engagements in one or more of the following functional domains – supply chain, IT, finance, customer, sales & marketing. Should have worked in large multi-disciplinary teams