Manager, Central Operations

Manager, Central Operations

Location: Riverside, California (On-site)

Full time opportunity

Role Overview

The Manager, Central Operations provides leadership, direction, and oversight to the central operations department. This critical position oversees daily payment operations, risk management, and regulatory compliance, ensuring operational accuracy across all back-office banking functions. The successful candidate will lead a dedicated team, manage department audits, and establish robust operational controls to protect the organization and its customers.

Key Responsibilities

• Lead and manage the daily activities of the central operations team, ensuring all assignments are completed accurately within established timeframes.

• Develop, implement, and maintain departmental procedures, ensuring timely updates as processes and regulations change.

• Oversee and execute domestic (USD) and foreign exchange (FX) wire transfers, ACH processing, debit card operations, and peer-to-peer payments.

• Manage payment processing risk and implement robust fraud prevention strategies for wire and check transactions.

• Coordinate and perform wire transfer verifications, repairs, OFAC screening, and compliance reviews with high accuracy.

• Establish debit card risk parameters and manage the exception item processing workflow, including negotiable item adjustments and disputes.

• Oversee legal processes received by the financial institution and manage the escheatment of unclaimed property.

• Balance and certify multiple operations general ledger accounts and provide oversight for cash operations.

• Lead ongoing training and development programs to strengthen team operational knowledge and capabilities.

• Manage department audits, coordinating required remediation and reporting performance metrics monthly and quarterly.

• Required Qualifications

• Education: High school diploma or equivalent is required.

• Experience: Minimum of 10 years of back-office banking operations experience with demonstrated supervisory or management responsibility. Hands-on expertise in wire transfer processing, daily check processing, balancing and reconciliation, and exception item processing is mandatory. Candidate must possess a deep understanding of back-office banking environments rather than branch-only management experience.

• Technical

Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams. Experience with banking core systems, specialized payment software, and ten-key operations is required.

• Preferred Qualifications

• Accredited ACH Professional (AAP) designation.

• National Check Professional (NCP) designation.

• Experience utilizing core payment software platforms, specifically Fiserv Payments Exchange and related applications.

• Experience managing fraud-related operations and legal processing workflows.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account (HSA), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our

Benefits

• Department at accommodations. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.