Manager, Business Process Management and Downturn Readiness

Job title: Manager, Business Process Management and Downturn Readiness

About the Role Join a purpose-driven, results-focused Scotiabank team committed to an inclusive and high-performing culture. The Manager, BPM and Downturn Readiness is accountable for the execution and delivery of BPM, Downturn Readiness (DTR), and Knowledge Management initiatives across all Canada Collections portfolios, including Scotia Dealer Advantage (SDA). This role is responsible for building, implementing, and operationalizing BPM and DTR capabilities, including an enhanced Knowledge Management System. The role ensures processes, playbooks, and knowledge assets are practical, auditable, and embedded into frontline execution.

What You'll Do

• Execute BPM and Downturn Readiness initiatives aligned to the enterprise strategy and maturity roadmap established by the Sr. Manager.
• Build and maintain documented processes, playbooks, and execution guides that support steady state operations and periods of increased volume, stress, or regulatory scrutiny.
• Operationalize downturn readiness through documented surge processes, role clarity, decision paths, and readiness testing.
• Partner across internal and external teams to ensure processes align to the Target Operating Model and evolving business conditions.
• Lead and support enhancements in the design, build/updates of the Knowledge Management System (The CURE).
• Manage content migration, rationalization, and decommissioning of legacy repositories to ensure a single, trusted source of truth.
• Ensure platform design aligns to frontline workflows, decision points, and usability requirements.
• Support rollout, stabilization, and adoption activities, including frontline readiness and sustainment.
• Track delivery milestones, risks, dependencies, and outcomes, escalating as required.
• Execute Evergreen governance standards by supporting defined ownership, version control, review cycles, and audit-ready evidence.
• Coordinate periodic and ad hoc document reviews with business Process Owners, Operational Oversight (OOBC), Training, and Quality Assurance teams.
• Incorporate regulatory changes, audit findings, and operational updates into procedures, SOPs, job aids, and process maps.
• Ensure documentation remains accurate, current, and fit for purpose.
• Partner with internal support teams to ensure procedural changes are effectively communicated, embedded, and sustained.
• Identify documentation related risks or gaps and execute remediation actions within assigned initiatives.
• Ensure day to day activities align with the Bank’s risk appetite, risk culture, and control frameworks.
• Directly lead Procedure Specialists and BPM contributors, setting clear priorities, expectations, and quality standards.
• Foster a high performance, inclusive team environment focused on delivery, capability building, and continuous improvement.
• Engage cross functional partners to drive alignment and execution.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of the respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.