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Manager - Billing Operations

ICUC Social
Bangalore Posted Nov 12, 2026
Full-time

About this role

The purpose of this role is to manage the standard Operational Finance activities for the market. The role will build a successful team, manage process risk and drive continuous improvement initiatives across multiple processes.

Job Description:

Key responsibilities

  • Reviews and implements process controls to ensure Operational Finance deliverables are achieved on an accurate and timely basis
  • Maintains and reviews documentation ensuring compliance to policies and audit requirements
  • Ensures clear governance in place to manage changes to Master Data and its impact across multiple systems and processes including definitions and mapping rules
  • Develops and delivers on key process performance indicators
  • Effectively manages the team and it’s deliverables focussing on utilisation, effectiveness, cross training and engagement
  • Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
  • Engages closely with Commercial Finance and Financial Control teams, as well as other internal and external stakeholders to resolve key process issues
  • Effectively manages risk and escalations where process deficiencies are identified

Financial & Corporate Accounting:

  • Manage the monthly financial process and will work with internal team (planning, activation, and billing team) as well as the client
  • Discuss reporting, questions related to billing, resolve variances in billed vs. planned, and close out quarterly PO’s 90 days after MOS
  • Keep track and monitor active PO’s / authorizations
  • Ensure discrepancies are resolved within 90 days after MOS
  • Provide timely, accurate and meaningful information and reports to AOR Leadership Team and to client. Monthly & Quarterly reporting required by the client.
  • Develop and Manage group operations systems and controls, policies and procedures
  • Assist with internal and external audits

Client & Internal Relationships:

  • Build trusting, collaborative relationships with clients and the AOR Leadership Team
  • Stay on top of business and client/agency concerns to head off issues early
  • Invest time to investigate opportunities in order to provide better reporting and analysis support
  • Ensure collaboration among all groups; fosters great teamwork
  • Provide appropriate management updates and solicit feedback and direction when appropriate

Strategic Thinking & Leadership:

  • Ensure key information is provided to team regarding client/internal agency issues, changes in account status, etc.

  • Actively keep current with industry trends, tools – systems, research, resources and associations

  • Respond appropriately when presented with problems and issues

  • Seek lasting solutions rather than quick fixes

  • Ensure appropriate Finance/Accounting staff utilization

  • Provide guidance to team members and nurture/promote team environment

  • Train, motivate, and develop new Assistants/Associates on the billing/budget management procedures

  • Construct and deliver accurate, honest and timely performance management documents

  • EXPERIENCE/KNOWLEDGE REQUIRED

  • 10 + years’ experience in Agency Media Operations – developing and managing process, policy and procedure

  • Knowledge of accepted accounting principles and practices

  • Knowledge of auditing principles and practices

  • Demonstrate and utilize strong systems and analytical skills

  • Ability to demonstrate a strong attention to detail, exhibit solid business instincts, and thrive in fast-paced environment

  • High-level proficiency in MS Word, PowerPoint, Excel and Outlook

Location

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent

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