Manager, Back of House Operations

About the Role Insomniac is seeking an Operations Manager who focuses on back of house (BOH) operations for festivals and events. This role requires a detail-oriented leader experienced in managing multiple BOH departments, pre-planning and executing operations to fit Insomniac’s festival model. The position reports to the Senior Festival Producer and is onsite with a hybrid schedule. What You'll Do

• Manage all departmental planning and execution of back of house operations
• Partner directly with the Festival Promoter and Producer to adjust as necessary to meet all goals
• Build radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-site
• Partner with Site Production to ensure all departments have enough workspace on-site
• Manage all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper procedures
• Forecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operations
• Build a staff advancing plan & timeline in collaboration with the site management, and lead the advancing team to execute and advance needs with all Insomniac staff and vendors
• Partner with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac’s travel policies
• Create the staff guide and ensure it is distributed to all departments on site per show
• Ensure OSHA-certified PPE is readily available to staff on-site
• On-site festival responsibilities will be to manage the production and operations runner, be an information hub for all staff and vendors, and work with Producer to coordinate daily production meetings and help track timeline progress
• Assist other departments on site as needed CREDENTIALS & GUEST LISTS
• Manage festival guest list requests and operations, and audit allocations
• Partner closely with the Procurement Manager to bid BOH assets & operations
• Oversee the creation, order, and distribution of all credential assets
• Design festival credential plan and asset order timeline with FOH and Project Managers, and facilitate a festival access control plan by creating credential boards with the support of the Security Director
• Estimate staff and artist parking capacities, and communicate needs to FOH and Project Managers to acquire sufficient parking lot space
• Forecast, compile, and manage all credential, catering, and radio requests for each assigned show
• Oversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in location
• Build out credential check-in system, and train credentials staff to use system, manage uploads, and audit requests ARTIST RELATIONS & LOGISTICS
• Manage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operation
• Review artist hospitality rider requests, and ensure costs are aligned with the show budget
• Fulfill artist dressing room needs by ordering adequate infrastructure to accommodate artist requirements, and hiring an artist decor team to maintain the Insomniac and/or Festival brand aesthetic
• Manage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist space
• Collaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic route GENERAL
• Recruit, hire, train and develop operational support team members
• Frequent travel will be required (economy) Qualifications
• 5+ years of event coordinating/planning and execution
• Proficiency in spreadsheets
• Ability to effectively manage groups of staff