Manager

About the Role

We are looking for a proactive Manager to lead, develop, and inspire a team of Enterprise Account Managers. Your team owns the health, retention, and growth of Atlassian's largest and most complex Enterprise customers, partnering with Global Sales to drive long-term value and transformation. You will own the full customer lifecycle and coach teams to navigate complex deals while delivering an exceptional customer experience.

What You'll Do

• Lead and develop a high-performing team of Enterprise Account Managers focused on retention, expansion, and cross-sell opportunities

• Own the full customer lifecycle, driving high retention and proactive expansion, upgrade, and cross-sell strategies

• Partner with Global Sales to drive Total Book of Business growth through strategic account planning and white-space analysis

• Forecast with high accuracy and balance priorities across a complex ownership footprint

• Hire, onboard, and continuously develop talent; remove blockers and enable the team to win

• Collaborate with Services, Channel, and Customer Success to ensure a seamless customer journey

• Build and evolve the Atlassian GTM model and scale our enterprise business globally

• Bridge regional needs (Canada, Francophone) with global strategy and procurement practices

• What We're Looking For

• 5+ years of experience managing Enterprise-focused teams (Account Management, Inside Sales, or Customer Success) with a track record of hitting retention and expansion targets

• Proactive owner of assigned segment with autonomy and strategic alignment

• Strong sales rigor and deal scrutiny with a 'trust but verify' mindset for pipeline management

• Strategic deal coaching to push teams toward multi-threading, business-case building, and executive navigation

• Ability to build a culture of 'Heart and Balance' with accountability and results

• Deep experience in revenue forecasting and using CRM/analytics to drive data-backed decisions

• Adaptable and resilient in fast-paced environments; effective change management

• Excellent communication skills to articulate the 'why' behind strategic choices to leadership and clients

• Familiarity with the Canadian Enterprise landscape and procurement dynamics; French fluency is a significant asset

• Nice to Have

• Strong familiarity with the Canadian market and Francophone stakeholders; fluency in French is a plus

• Compensation & Benefits

• Base pay ranges exist for US zones ( Zone A: 180,900 - 236,175; Zone B: 162,900 - 212,675; Zone C: 150,300 - 196,225 )

• Canada: CAD 160,200 - CAD 209,150 for new hires

• Role may be eligible for benefits, bonuses, commissions, and equity

• Atlassian offers health and wellbeing resources, paid volunteer days, and more