Manager, Athletic Ticket Sales and Operations

Position Details

Position Title Manager, Athletic Ticket Sales and Operations

Department 641100 - Office of the Dir. of Athletics

Position Type Regular

Position Classification Full-Time, 12 months

Grant/Gift Funded (all or a portion)? No

If Temporary or Grant Funded, Start Date and End Date

Position Description/Posting Details

Posting Number S1486P

Position Summary

The Ticket Sales and Operations Manager is responsible for the day-to-day operation of the Athletics ticket office, including the sale, processing, and reporting of season and single-game athletic events, while ensuring a high level of customer service. This position will assist with experiences and increase attendance at La Salle athletic events and successfully enhance the La Salle brand. Successful execution of this role will result in increased support for La Salle Athletics’ teams, improved overall attendance at events and increased school spirit.

Essential Duties

• Manage and oversee the Ticket Office, including ticket sales, implementation of ticket products and technology, inventory, database management.
• Coordinate ticket sales, operations and customer service for all ticketed events.
• Collaborate with the athletics marketing staff to generate effective ticketing strategies and promotions as well as the execution of all ticketing related elements on gameday.
• Work to coordinate the distribution of student and player-complimentary tickets for men’s and women’s basketball games and other ticketed athletic events.
• Coordinate with the Business Office for processing and reconciling financial statements, daily reconciliation of ticket sales, event audits, and reporting to NCAA and external auditing services, as needed.
• Prospect, establish, research and close sales leads through cold-calling, appointments and networking.
• Effectively build relationships with current and prospective customers to maximize sales and provide excellent customer service.
• Develop innovative ideas to advance ticket sales strategies.
• Develop operations plan for handling all functions including invoicing of account holders, seat upgrades, allocations, transfers, payment plans, and other ticketing initiatives.
• Work with team sales leadership to develop scaling, inventory and allocation strategies to maximize season, group, and single game ticket sales.
• Serve as point of contact for all technology and ticketing related issues, needs, and development.
• Interface with ticketing provider on technology needs, troubleshooting and event building.
• Strategically manage ticket inventory and class assignments to optimize sales and service initiatives.
• Research issues/errors concerning printing, mobile tickets and online purchases.
• Coordinate and manage box office on event days, including but not limited to:
• Handle on-site ticketing related issues: lost tickets, wheelchair exchanges, mobile ticketing issues, and seating issues.
• Will call and other customer service-related issues.

Secondary Responsibilities

• Coordinate with third-party ticket vendors, including group ticket platforms, ticketing technologies, and sales solutions.

Direct Reports

0

Required Qualifications

• Bachelor’s degree.
• 1-3 years of ticket office operations experience.
• Proficiency with ticketing database technology.
• Demonstrated ability to build and maintain relationships.
• Demonstrated administrative and organizational skills.
• Demonstrated knowledge of and adherence to NCAA and member conference rules and regulations.
• Understanding of commitment to the mission of La Salle University.

Preferred Qualifications

• Previous experience working in a Division I institution.

Physical Requirements and/or Unusual Work Hours

• Ability to work long and flexible hours, including holidays, weekends, and all events as needed.
• Travel may be required during basketball season.
• Must be able to lift 20 pounds (equipment).

Special Instructions to Applicant

La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, and who are committed to working collaboratively with students, fostering critical thinking, supporting their success, and helping them realize their full potential.

La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service).