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Manager / Assistant Director – Service Excellence

EY
Gurgaon Posted Jul 14, 2026
On-site

About this role

About the Role Lead and mentor continuous improvement projects in EY's Global Delivery Services (GDS) using Lean Six Sigma to improve efficiency and value globally. Partner with Service Delivery and Transitions teams to build a sustainable quality culture. What You'll Do

  • Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
  • Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
  • Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
  • Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
  • Engage with Transitions team on identifying & scoping of process solutions
  • Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc. What We're Looking For
  • Experience leading continuous improvement projects (GDS & global) using Lean Six Sigma
  • Ability to monitor savings and report progress to stakeholders
  • Skilled in conducting process improvement workshops and trainings on quality tools
  • Strong collaboration with Transitions and Service Delivery teams to drive quality culture initiatives
  • Excellent communication and mentoring capabilities Compensation & Benefits
  • Salary: Competitive

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