About this role
About the Role The Manager, Asset Servicing (Income & Entitlements) will lead a team responsible for the accurate and timely processing of dividends, coupons, claims, and other income events across global markets. This role sits at the center of post-trade operations, partnering with Front Office, Technology, and global business partners to deliver outstanding client service, strong risk controls, and operational excellence. What You'll Do
- Lead a team responsible for the accurate and timely processing of dividends, coupons, claims, and other income and entitlement events across global markets.
- Ensure a high level of client service by maintaining processing accuracy, meeting service level commitments, and responding promptly to internal and external inquiries.
- Act as a subject matter expert on income and entitlement events, providing guidance and consultation to business partners and stakeholders.
- Partner closely with Front, Middle, and Back Office teams to resolve issues, improve communication, and enhance operational effectiveness.
- Lead, coach, and develop a high-performing team in a fast-paced, deadline-driven environment.
- Drive continuous improvement initiatives by identifying opportunities to enhance processes, reduce risk, and improve operational efficiency.
- Lead projects and change initiatives, including business requirements gathering, solution design, testing, implementation, and stakeholder management.
- Ensure effective risk management and adherence to operational, regulatory, AML/ATF, and conduct risk requirements.
- Foster a culture of accountability, collaboration, inclusion, and continuous learning. What We're Looking For
- Post-secondary education in Finance, Business, Economics.