About this role
Manager, App Dev & Support
Conduent Careers
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About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Responsibilities
- Provides leadership to managers and senior professional staff
- Adapts and executes functional or departmental business plan
- Manages the activities of first-level managers, supervisors, and/or individual contributors
- Hire, mentor, and develop high-performing support and production control teams
- Manage support of EAS solutions hosted on-prem and on the cloud
- Remain flexible to changes in priorities with the ability to multi-task
- Implement automation to improve operational efficiency and reduce manual interventions.
- Maintain comprehensive runbooks, SOPs, and operational documentation.
- Use data-driven insights to identify trends, risks, and opportunities for continuous improvement
- Communicate operational status, risks, and improvement initiatives clearly to stakeholders
- Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.
Technical Skillset:
- Experience managing and mentoring a medium sized team
- Experience in metrics led optimization
- Experience in Incident Management and Problem Management
- Hands-on experience supporting large-scale enterprise applications in production environments.
- Exposure to core and IT auditing
- Knowledge of ITIL processes
- Exposure to cloud technologies.
Qualifications
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A University or college degree in a relevant discipline.
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ITIL Certification
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5+ years’ experience in people management
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8+ years’ experience in application support and production control
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Experience in leading teams in application support and helpdesk areas
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About the Team
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.