Manager – Air Freight Emergency Solution Desk

Job title: Manager – Air Freight Emergency Solution Desk

About the Role The Manager of Air Freight Emergency Solution Desk leads the Emergency Solution team, aligning the product to customer needs and the sales organization. The role targets developing a new air freight product for emergency shipments, managing agreements with Global Core providers, and supporting pricing and negotiations in collaboration with the World Air Freight team.

What You'll Do

• Build and lead the Emergency Solution desk with Core Broker and regional teams; monitor service performance and market statistics.
• Manage P&L and ensure profitable execution of Emergency Solution contracts; support carrier negotiations and rate development.
• Travel to regions/subsidiaries to negotiate local contracts where needed; participate in target setting with EVP Global Head of Air Freight and VP Global Air Freight Operations.
• Drive business development by engaging with customers through visits and sales calls; support the global/regional sales organizations in maintenance and implementation.
• Partner with overseas teams and Regional Product VPs to define products, meet budgets, and provide global product support.
• Ensure compliance, balance peak/slack season dynamics, and minimize risk of un-covered rates through proper buying strategies.

What We're Looking For

• Bachelor’s degree or equivalent experience; minimum 5 years international freight forwarding sales/operations.
• In-depth Cargo Wise (C1) knowledge; strong IATA freight forwarder certification required.
• Pharma and Healthcare knowledge; extensive import/export process and law knowledge.
• Excellent organizational, problem-solving, written, interpersonal and verbal skills; bilingual a plus.
• Self-motivated leader able to coach and manage a team; proficient in Microsoft Office; detail-oriented and able to mult-task.

Compensation & Benefits

• Salary and benefits not disclosed in the posting; role described as full-time with 24/7 operational support and on-call requirements; travel up to 10%.