Manager, Account Manager

About the Role As the Manager, Account Manager for Elsevier Health in Japan, you will lead a team of account managers to drive strategic partnerships with hospitals and universities, delivering measurable value from Clinical Solutions across the Japanese healthcare ecosystem.

What You'll Do

• Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan; set clear objectives, KPIs, and development plans; foster a customer-centric culture; support recruitment, onboarding, and retention.
• Build and maintain executive-level relationships with hospital leadership, clinicians, librarians, educators, and procurement teams; develop strategic account plans to drive retention, adoption, and growth; serve as escalation point for complex issues and ensure timely resolution; ensure customers achieve measurable value from Elsevier's Clinical Solutions.
• Drive new and renewal sales within assigned accounts; increase customer satisfaction; monitor pipeline health, forecast accuracy, and account performance metrics; support contract negotiations and commercial discussions.
• Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitive landscape; provide customer feedback and market intelligence to product and marketing teams; contribute to regional business planning and go-to-market initiatives.
• Cross-functional collaboration with Customer Success, Product, Marketing, Sales Operations, and Support teams to continuously improve the customer experience; participate in regional/global initiatives to optimize account management processes and ensure alignment between local needs and global priorities.

What We're Looking For

• Bachelor's degree or above; Minimum 3 years of B2B sales team management or minimum 5 years of B2B sales or account management experience (preferably in healthcare, financial services, or other solution-based industries).
• Native-level Japanese; Business-level English.
• Ability to build and maintain executive-level relationships with senior stakeholders.
• Commercial acumen — renewals, upselling, forecasting, pipeline management.
• Strategic thinking — ability to develop and execute account plans.
• Proven ability to coach, develop, and performance-manage a team.

Nice to Have

• Experience selling digital solutions, e-learning, or SaaS.
• Background in solution-based or intangible product sales.
• Strong leadership presence with a collaborative, team-first mindset.
• Adaptability and comfort operating in a global, matrixed organization.

Compensation & Benefits

• Salary range not disclosed in the posting.
• Benefits: Country-specific benefits are offered; details provided to applicants.
• Other perks not specified in the posting.