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Manager, Account Management
Airwallex
onsite
New York, NY; San Francisco, CA
About this role
What you’ll do
- The Manager, Account Management role is a key leadership position as we continue to scale our commercial organisation globally. You will lead a team of Account Managers who own some of our most important customer relationships, driving growth, retention and NPS across a defined portfolio.
- You will act as a player‑coach: setting clear strategy and standards for the team while directly partnering with a small number of high‑value customers yourself. You’ll work cross‑functionally with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to deliver exceptional outcomes for our customers and for Airwallex.
- This role is based in New York or San Francisco.
Responsibilities
- Lead, develop and coach a high-performing team of Account Managers, including hiring, onboarding and ongoing performance management.
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