Manager, Academic Services

Job Profile:

Academic Advising Manager 1

Job Family:

Academic Advising

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Manages a team to ensure the effective delivery of student-focused services that contribute to student success, academic achievement, and career readiness.

Job Description:

The W. P. Carey School of Business, Undergraduate Programs Office is looking for a professional, self-motivated individual to join our First-Year Advising team as a Manager, Academic Services. Under guidance from the Assistant Director, this person coordinates the day-to-day operations of the first-year academic advising team within the W. P. Carey School of Business Undergraduate Programs Office. This position supports professional academic advisors in providing advising services that promote student success, retention, persistence, and timely degree completion.

The Manager coordinates advising operations, supports consistent advising practices, assists with implementing departmental initiatives, and collaborates with campus partners to support the first-year student experience. The position serves as a resource for advising staff, provides guidance on advising procedures, and supports departmental efforts related to student success and program operations.

They are also part of a team that jumps in and is willing to help out when and wherever necessary. These supporting activities include, but are not limited to, teaching a first-year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W. P. Carey Convocation.

Position

Salary

Range: $54,600-$56,000 per year; commensurate with education and experience

Essential Duties:

• Coordinate undergraduate academic advising efforts for business students in their first year
• Hire, train, supervise and evaluate team of academic success advisors with lead areas at the Tempe campus focused on first-year advising
• Compile academic reports and research data related to enrollment, critical tracking, retention and graduation
• Establish and maintain strong connections with college/department partnerships regarding curriculum needs/concerns and potential engagement and academic opportunities for students, etc.
• Focus on retention efforts and degree completion of business students; work closely with First-Year Experience team to develop intentional programming and identify creative solutions, as needed
• Assist with the plans, development, implementation, and assessment of the academic services, policies, and procedures to meet the goals and objectives of the School and University
• Manage projects, including day-to-day functions (coordination and integration of information), as well as long-range planning and design
• Assist in the management of the department and serve as a resource regarding requirements and trends in department•
• Act as liaison with the community, students, faculty, and staff in facilitating university programs
• Assist the advising team with difficult student cases and monitor student academic progress
• Provide the day-to-day direction and escalation for issues that require management resolution
• Other duties as assigned

Desired Qualifications:

• Master’s degree preferred
• Academic Advising experience in a Higher Education environment
• Knowledge of management and supervisory principles and practices
• Experience in problem solving and decision-making
• Experience in planning, analyzing and coordinating activities and establishing priorities
• Experience in budget preparation and forecasting
• Evidence of effective communication skills
• Strong customer service skills; team work
• Ability to problem-solve and assess students' individual needs to provide accurate, detailed information regarding academic planning, retention, scholarship renewal and degree completion
• Ability to rapidly learn, adapt and effectively utilize new technology, practices, policies and methods.
• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
• Demonstrated knowledge of ASU academic structure and organization
• Experience analyzing and creating reports in excel • Experience retrieving and synthesizing data through MyReports/Dashboard; Salesforce; ASU Analytics • Experience using: Student information computer system (i.e., PeopleSoft, DARS, Dashboard, etc.)
• Experience with Microsoft Office Applications (i.e., Word, Excel, Access, Outlook and/or PowerPoint)

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work
• Use office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, and mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
• Work extended hours, including evening and/or weekends, as needed

Department Statement:

The W. P. Carey School of Business at Arizona State University is the largest and one of the top-ranked public business schools in the United States with more than 25,000 students. The school is internationally regarded for its programs and the research productivity of its distinguished faculty members. Students come from more than 120 countries, and W. P. Carey is represented by over 140,000 alumni worldwide.

W. P. Carey prides itself on being a place Where Business is Personal. We value personalization, access, and excellence in business education and believe business is about people. Our motto reflects a commitment to mutual respect, building community, and positively impacting lives. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu.

Location

Campus: Tempe

Funding:

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial