Management Trainee – Rotational (SFS and TM)

Management Trainee – Rotational (SFS and TM)

Country Cambodia

City PHNOM PENH

Area Cambodia

Workplace location PHNOM PENH-ANINA BLDG(KHM)

Employer company TotalEnergies Marketing (Cambodia) Co., Ltd.

Domain Sales & Marketing

Type of contract Fixed term position

Experience

• Less than 3 years

• Context & Environment

• Activities

Key Responsibilities

• Under the guidance of the Head of Retail Non-Fuel / Retail Manager and the VP Retail, the Management Trainee will undertake a structured two-year rotational program across the Shop, Food & Services (SFS) business and Territory Management (TM) functions. The program is designed to develop commercial, operational, and leadership competencies within the Retail business.

• Year 1: Shop, Food & Services (SFS)

• Develop a comprehensive understanding of the SFS business, including retail shops, cafés, and space rental activities, through hands-on exposure at service stations.

• Support the monitoring and analysis of key business performance indicators, including sales, margins, footfall, average basket value, and customer satisfaction, and contribute recommendations for performance improvement.

• Assist in the planning and execution of SFS development initiatives, including new product offerings, promotional campaigns, merchandising activities, and partnership programs aimed at enhancing customer experience and business performance.

• Participate in the review of SFS policies, procedures, and operational processes to identify opportunities for efficiency and continuous improvement.

• Conduct regular station visits to assess brand standards, product availability, service quality, and compliance with HSE requirements, while following up on corrective action plans.

• Collaborate closely with dealers, business partners, suppliers, and internal stakeholders to ensure the effective implementation of SFS projects and operational activities.

• Year 2: Territory Management (TM)

• Develop a solid understanding of the Retail business model, including Company-Owned Company-Operated (COCO), Company-Owned Dealer-Operated (CODO), and Dealer-Owned Dealer-Operated (DODO) networks, as well as the key stakeholders across the retail ecosystem.

• Support the Territory Manager in managing an assigned territory, including station performance monitoring, volume and margin tracking, contractual compliance, dealer engagement, and business development initiatives.

• Participate in regular dealer visits and business reviews to strengthen partnerships, drive operational excellence, and support network growth initiatives.

• Assist in conducting station audits and inspections related to HSE, brand standards, product quality, and mystery shopper programs, and ensure timely follow-up of agreed action plans.

• Contribute to the review and enhancement of retail policies, procedures, and business processes to improve operational efficiency and overall business performance.

• Support the analysis of retail network performance, competitor activities, and market trends, and identify opportunities for growth, optimization, and continuous improvement.

• Candidate Profile

• Educational Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management, Economics, Finance, or a related field.

• A Master’s degree is considered an advantage.

• Recent graduates (within the last two years) with a strong academic record are encouraged to apply.

• Technical Competencies

• Solid understanding of retail and commercial fundamentals, including sales, margin management, profit and loss (P&L), and key performance indicators (KPIs).

• Strong analytical skills with the ability to interpret data, monitor KPIs, and translate insights into actionable business recommendations.

• Basic project management and presentation skills.

• Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint); knowledge of Power BI is an advantage.

• Certifications and Training

• No specific certification is required.

• Training in retail management, sales, customer service, or project management will be an advantage.

• Mandatory internal training programs, including Health, Safety & Environment (HSE) and service station safety training, will be provided upon joining the program.

• Behavioral and Soft Skills

• Strong customer focus, integrity, and commitment to safety standards.

• Demonstrated willingness to learn, adaptability, and proactive mindset.

• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build effective relationships with dealers and service station teams.

• Strong analytical and problem-solving capabilities, coupled with a results-oriented approach.

• Flexibility and willingness to travel regularly to service stations in Phnom Penh and across the provinces.

• Knowledge Requirements

• Basic understanding of fuel retail, convenience retail, food and beverage operations, or service station operations.

• Familiarity with customer experience, merchandising, pricing strategies, and promotional activities is a plus.

• Basic knowledge of HSE practices in service station operations.

• Interest in the energy sector and emerging energy solutions, including electric vehicle (EV) charging and solar energy.

• Language Proficiency

• Khmer: Native proficiency.

• English: Professional working proficiency, both written and spoken.

• Experience Requirements

• 0-2 years of relevant working experience.

• Internship experience in retail, FMCG, sales, marketing, hospitality, or the energy sector will be considered an advantage.