Management Trainee – Rotational (CS and Transport)

Management Trainee – Rotational (CS and Transport)

Country Cambodia

City PHNOM PENH

Area Cambodia

Workplace location PHNOM PENH-ANINA BLDG(KHM)

Employer company TotalEnergies Marketing (Cambodia) Co., Ltd.

Domain Sales & Marketing

Type of contract Fixed term position

Experience

• Less than 3 years

• Context & Environment

• Activities Under the guidance of the CS Manager and Transport Manager, and the overall sponsorship of the VP Supply & Logistics, the Management Trainee will complete a two-year structured rotation designed to build strong capabilities in customer service, sales administration, transport operations, and HSEQ, while developing the leadership mindset required for future supervisory roles. Key activities include:

• Year 1: Customer Service & Sales Administration

• Act as a daily point of contact for customers and internal stakeholders, ensuring prompt, professional, and accurate responses.

• Process and monitor sales orders for White Products (WP), Lubricants, CCP, COCO stations, and Jet A-1 customers.

• Issue invoices and track order volumes to ensure accurate and timely order fulfillment.

• Record and follow up on customer feedback, urgent requests, delivery changes, and order cancellations.

• Follow up on customer payments and monitor outstanding balances.

• Assist in reviewing customer credit status and support the release of blocked sales orders.

• Support month-end closing activities, including SAP transactions, reconciliations, and reporting.

• Coordinate with Sales, Finance, and Supply Chain teams to ensure smooth end-to-end order-to-cash operations.

• Contribute to process improvement initiatives that enhance customer experience, order accuracy, and service levels.

• Year 2: Transport Operations

• Develop a solid understanding of transport operations and ensure compliance with PATROM requirements, company standards, and applicable regulations.

• Support transport management activities to ensure the safe, reliable, and efficient delivery of products to customers.

• Assist in implementing and monitoring HSEQ policies, procedures, and performance indicators within transport operations.

• Participate in fleet management, including maintenance planning, vehicle inspections, regulatory compliance, and fleet performance monitoring.

• Support driver management, including onboarding, training coordination, performance monitoring, and compliance with safety requirements.

• Assist in trip management, including route planning, journey monitoring, and operational performance tracking.

• Support the management of transport contractors and service providers, including contract administration, performance evaluation, and compliance monitoring.

• Coordinate with internal and external stakeholders to ensure operational efficiency, safety compliance, and continuous improvement.

• Contribute to identifying and implementing improvement initiatives that enhance transport safety, reliability, and cost effectiveness.

• Candidate Profile

• Education: Bachelor’s degree in Logistics & Supply Chain Management, Business Administration, Economics, Engineering, or a related field. Recent graduates with a strong academic record are encouraged to apply.

• Experience: 0-2 years of experience; relevant internships in customer service, sales administration, logistics, transportation, or the energy sector are an advantage.

• Technical

Skills

• Basic knowledge of customer service, order-to-cash, logistics and transport operations; familiarity with ERP systems (SAP SD is an advantage); proficiency in Microsoft Office, particularly Excel.
• Knowledge & Languages: Understanding of sales administration, payment follow-up, transport operations, and road safety. Native Khmer and good working proficiency in English.
• Behavioral Competencies: Customer-focused, safety-conscious, adaptable, proactive, analytical, and detail-oriented, with strong communication and teamwork skills.
• Other

Requirements

• Willingness to travel to depots and customer sites as required. Certifications in Logistics, HSE, Defensive Driving, or First Aid are considered an advantage.

• Additional Information Purpose:

• Support efficient sales administration, order processing, and customer service to deliver a reliable and professional customer experience.

• Ensure timely order fulfillment, payment follow-up, and month-end operational support.

• Support the safe, efficient, and compliant execution of transport operations through effective fleet, driver, and contractor management.

• Build end-to-end knowledge of the order-to-delivery value chain and develop the capabilities needed for a future supervisory role in Customer Service or Transport.