Managed Services Operations Officer

KPMG - Managed Services Operations Officer

Job Title: Managed Services Operations Officer

Location: Lagos

Job Summary

• The role serves as the primary coordination point between client stakeholders, service delivery teams, vendors, and internal leadership to ensure seamless execution of business processes and contractual obligations.

Key Responsibilities

• Your key responsibilities include:
• Managing day-to-day client services operations, ensuring service delivery is executed efficiently and in accordance with agreed requirements and service standards
• Coordinating end-to-end recruitment activities based on workforce requirements and client’s request
• Overseeing the onboarding, integration, and ongoing engagement of deployed personnel, ensuring resources are effectively settled into their roles and equipped for success
• Coordinating payroll administration and client invoicing activities, ensuring personnel are remunerated accurately and on time while supporting timely billing and collection processes in accordance with contractual agreements
• Monitoring workforce performance through periodic reviews, conduct quarterly performance assessments, facilitate performance discussions, and communicate client feedback to resources to drive continuous improvement
• Serving as the primary liaison between the client, deployed personnel, and internal stakeholders, proactively managing issues, escalations, and stakeholder expectations
• Preparing and maintaining operational reports, dashboards, trackers, and management information to support decision making, service monitoring and business reviews
• Driving continuous improvement initiatives by gathering feedback from both clients and deployed personnel, identifying process improvement opportunities, and implementing solutions that enhance service quality, employee experience and operational efficiency
• Building and maintaining strong stakeholder relationships while serving as a key liaison between service delivery teams and client representatives to drive successful outcomes and regulatory requirements.

Requirements

• Bachelor’s Degree
• 3+ years of administrative experience
• Experience managing large enterprise clients
• Good analytical, communication, and leadership skills
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Application Closing Date

31st October, 2026.