Managed Services Engineer I

Managed Services Engineer I

Location: Mexico

Job Type: Full-time

Salary

Negotiable

Apply Now

Key Requirements:

• Minimum of 75% utilization per fiscal year prorated based on start date. These requirements

will be balanced against professional development and on the job training. Utilization metrics

will be re-evaluated on an annual basis

• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches,

workstation patches, firewall rules, etc.

• Remote application and hardware support for workstations, switches, routers, firewalls, servers,

and storage

• Monitor and analyze customer networks, systems, backups, and security appliances
• Work with customer’s primary field engineer to perform work on an as needed basis
• Contribute and enhance internal department process/system documentation
• Follow policies and procedures on a department and per client basis
• Monitor email and phone for client communications and respond in a timely manner
• Maintain up to date records of customer technical information as it relates to servers applications, infrastructure, and remote support instructions
• Be part of an on-call after-hours rotation with other members of the team one (1)

week at a time

• Ability to travel to customer sites to provide end user support
• Perform other duties, as assigned.

Competencies:

• Active Listening – Ability to actively attend to, convey, and understand the comments and

questions of others

• Adaptability – Ability to adapt to change in the workplace
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Conflict Resolution – Ability to deal with others in an antagonistic situation
• Decision Making – Ability to make critical decisions while following company procedures
• Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate

people

• Honesty / Integrity – Ability to be truthful and be credible in the workplace
• Innovative – Ability to look beyond the standard solutions
• Problem Solving – Ability to find a solution for or to deal proactively with work-related

problems

• Relationship Building – Ability to effectively build relationships with customers and co-workers
• Resource Management – Ability to obtain and appropriate the proper usage of equipment,

facilities, materials, as well as personnel

• Strategic Planning – ability to develop a vision for the future and create a culture in which the

long-range goals can be achieved

• Time Management – Ability to utilize the available time to organize and complete work within given deadlines

Apply Now

Apply for Managed Services Engineer I

Company

This field is for validation purposes and should be left unchanged.

Name(Required)

Email(Required)

Phone(Required)

Apply For Role

Upload Resume(Required) Accepted file types: pdf, docx, Max. file size: 10 MB.

Message

Submit

Δ

Alternative: WPA

Close

How can we help you?

Welcome to Quadrant chat!

Disclaimer: This bot only operates based on the provided content.

Notifications