Male Hotel Manager

Efezi Southsea Nigeria Limited – Hotel Manager

Location: Bonny Island, Rivers

Employment Type: Full-time

Responsibilities

General Administration and Hotel Operations:

• Oversee the day-to-day operations of all hotel departments.
• Ensure that all departments function effectively and efficiently.
• Develop and implement operational policies, procedures and standards.
• Ensure proper coordination between Front Office, Housekeeping, Kitchen, Restaurant & Bar, Maintenance, Security and Accounts.
• Ensure the hotel operates according to approved standards and management directives.
• Prepare and submit daily, weekly and monthly operational reports to management.

Staff Management and Supervision:

• Supervise, coordinate and monitor the performance of all hotel employees.
• Ensure staff punctuality, discipline, grooming and professional conduct.
• Conduct departmental meetings and staff briefings.
• Identify staff training needs and organise appropriate training.
• Participate in staff recruitment, selection, orientation and performance appraisal.
• Recommend promotions, warnings, suspensions or disciplinary actions where necessary.
• Ensure proper duty rosters, attendance records and staff deployment.

Guest Relations and Customer Satisfaction:

• Ensure guests receive professional, courteous and satisfactory services.
• Handle guest complaints and resolve service-related issues promptly.
• Monitor guest feedback, reviews and satisfaction levels.
• Ensure VIP guests receive appropriate attention.
• Maintain high standards of hospitality and service delivery.
• Follow up on guest complaints to ensure satisfactory resolution.

Financial Management and Cost Control:

• Monitor hotel revenue, expenses and departmental expenditures.
• Ensure proper control of cash, payments, purchases and operational expenses.
• Work closely with the Accountant to monitor daily sales and financial records.
• Monitor food, beverage, laundry, housekeeping and maintenance costs.
• Prevent wastage, theft, fraud and unnecessary expenditure.
• Ensure all departments operate within approved budgets.
• Identify opportunities to increase revenue and improve profitability.

Sales and Marketing:

• Develop strategies to increase hotel occupancy and revenue.
• Monitor room occupancy, reservations and room rates.
• Build relationships with corporate organisations, travel agencies and potential clients.
• Promote the hotel's facilities, restaurant, bar, conference and event services.
• Monitor competitors and identify opportunities to improve the hotel's market position.
• Work with the marketing team to attract new and returning guests.

Housekeeping and Facility Management:

• Ensure guest rooms, public areas and hotel facilities are clean and properly maintained.
• Conduct regular room inspections and public-area checks.
• Ensure maintenance issues are reported and promptly addressed.
• Monitor the condition of furniture, fittings, equipment and hotel facilities.
• Ensure adequate availability of cleaning materials, toiletries and operating supplies.
• Maintain high standards of hygiene, sanitation and environmental cleanliness.

Food and Beverage Operations:

• Monitor the operations of the kitchen, restaurant, bar and room service.
• Ensure quality food preparation and professional service delivery.
• Monitor food portions, recipes, presentation and pricing.
• Ensure proper stock control and inventory management.
• Enforce food safety, hygiene and sanitation standards.
• Monitor food and beverage sales and control operational wastage.

Procurement and Inventory Control:

• Supervise purchasing activities in line with approved procedures.
• Ensure purchases are properly authorised and documented.
• Monitor stock levels and ensure proper storage of hotel supplies.
• Conduct regular stock checks and departmental inventory audits.
• Prevent unauthorised purchases, stock diversion and pilferage.
• Ensure value for money in all procurement activities.

Security, Safety and Compliance:

• Ensure the safety and security of guests, staff and hotel property.
• Ensure fire safety equipment and emergency procedures are functional.
• Monitor security operations and incident reporting.
• Ensure compliance with relevant government regulations and hospitality standards.
• Ensure proper handling of accidents, emergencies and security incidents.
• Maintain confidentiality of guest and hotel information.

Maintenance and Technical Supervision:

• Ensure generators, water systems, electrical installations, air conditioners and other equipment are functional.
• Supervise preventive and corrective maintenance.
• Ensure maintenance requests are attended to promptly.
• Monitor diesel consumption, water usage and electricity costs.
• Ensure proper maintenance records are kept.

Reporting and Accountability:

The Hotel Manager should prepare and submit the following reports to management:

• Daily operational report.
• Daily revenue and occupancy report.
• Staff attendance and performance report.
• Guest complaints and resolution report.
• Maintenance and facility inspection report.
• Food and beverage cost and stock report.
• Procurement and expenditure report.
• Monthly profit and loss performance report.
• Security and incident report.
• Recommendations for operational improvement.

Requirements

• Interested candidates should possess relevant qualifications with 7 years experience.
• Candidates within Port Harcourt are encouraged to apply.

Application Closing Date

9th November, 2026.