About this role
MAKO Clinical Support Specialist
What You Will Do:
- Support account launches by collaborating with dealer representatives, Sales, Marketing, and Service teams to ensure top-tier customer service and satisfaction.
- Train and provide clinical support to surgeons and operating room staff on MAKO applications, associated equipment, and instruments for precise implant placement.
- Utilize proprietary software to prepare pre-operative CT scans, assist in implant planning, sizing, and positioning.
- Offer real-time clinical product support and on-site guidance during MAKO surgical procedures.
- Manage and maintain local MAKO equipment, instruments, implants, and disposable inventories.
- Work with Radiology and IT departments to complete DICOM image transfer installations.
- Continuously enhance MAKO system knowledge through ongoing training, recertification, and support for new product introductions.
- Build and maintain strong relationships with surgeons, OR staff, and hospital stakeholders while providing case coverage and detailed reports for process improvements.
What You Need:
- Bachelor’s degree in a medical or related field (preferred).
- Minimum 1 year of experience in Nursing, Medical Practice, Biomedical Science, Medical or Clinical Engineering, or Sales/Product Support within the medical device industry.
- Comfortable working in an Operating Room environment.
- Residing in Moscow
- Flexibility for frequent domestic and international travel.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.