Maintenance Person (with ticket)

Job Title: Maintenance Person (with ticket)

Job Description We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Maintenance Person (with ticket). The Maintenance Person (with ticket) supports the safe, efficient operation of the hotel by responding to maintenance requests, completing preventive maintenance, and maintaining facilities and equipment to luxury hospitality standards. This role plays a key part in delivering exceptional guest experiences while maintaining a safe and well-functioning environment for guests and colleagues.

Key Responsibilities

• Guest and Operational Support

• Respond promptly to maintenance requests from guest rooms, public spaces, and operational areas.

• Provide professional, friendly, and service-focused support to guests and colleagues.

• Communicate maintenance updates and operational concerns with department leaders.

• Support hotel operations while minimizing disruption to guests and service.

• Maintenance & Repair

• Perform general maintenance and repairs relating to plumbing, electrical, HVAC, carpentry, painting, and building systems.

• Troubleshoot equipment and facility issues using technical resources and trade support as required.

• Complete assigned preventive maintenance tasks and work orders accurately and efficiently.

• Maintain guest rooms, public areas, and back-of-house facilities to established standards.

• Facility Operations and Emergency Response

• Monitor and maintain mechanical equipment, pool and hot tub systems, and related facility infrastructure.

• Respond to emergencies including fire alarms, power outages, water leaks, and equipment failures.

• Ensure tools, equipment, and machinery are maintained in a safe operating condition.

• Report equipment deficiencies, safety concerns, and maintenance requirements promptly.

• Safety & Compliance

• Follow all hotel policies, procedures, and service standards.

• Comply with Occupational Health & Safety requirements and safe work practices.

• Maintain a clean, organized, and safe work environment.

• Complete required safety, maintenance, and operational documentation.

Qualifications

• Valid 5th Class Power Engineer Certificate required.

• Previous experience in hotel maintenance, building operations, facilities maintenance, or a related environment.

• Strong troubleshooting skills and working knowledge of building systems, mechanical equipment, and hand and power tools.

• Customer-focused, organized, self-motivated, and able to work independently in a fast-paced environment.

• Embrace the company brand promise and luxury in your role and in all your interactions.

• Foster an inclusive environment where every individual feels valued and respected.

• Physical Requirements

• Ability to stand, walk, bend, kneel, climb ladders, and perform physical work for extended periods.

• Ability to lift, carry, push, and pull tools, equipment, and materials up to 50 lbs.

• Ability to work indoors and outdoors in varying environmental conditions.

• Ability to safely respond to maintenance and emergency situations while maintaining workplace safety standards.

• Additional Information

• Employee Benefits

• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• Our Values Respect:

• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

• We celebrate our differences. We support each other and we always stand together.

Integrity:

• We build trust through mutual respect and being authentic.

Empowerment:

• We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

• We make genuine connections, and we cherish every opportunity to make the people around us feel special.

• Diversity & Inclusion

• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

• Visa

Requirements

• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence.