About this role
Role Information:
Title: Maintenance Operations Coordinator
Location: Remote
Department: Operations
Timezone: 9am-5pm EST
Company: Home Team Luxury Rentals
Supporting Links:
Mission:
*Support our maintenance team, vendors, and 3rd party contractors with clear and fast communication. Coordinating our vendors and maintenance tasks to make each request is attended to in a timely and accurate manner
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Company Overview:
Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average!
Role Overview:
Home Team is looking for an Operations Coordinator to oversee the daily operations of part of Home Team’s portfolio. This individual will coordinate vendors and maintenance tasks/requests across our short-term rental portfolio. This role is focused exclusively on supporting vendors as they carry out their tasks & work orders across our property portfolio, ensuring timely responses, clear information, and a positive experience. The Communications Agent will handle multiple vendor conversations throughout the day and collaborate with internal teams as needed to resolve vendor issues.
Compensation
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Base Salary
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$5-$6/hr, tracked on hours, scheduled for 40hrs/week
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Timezone/Working Hrs:
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Timezone: EST
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This is a full time, 8 hours / day position with breaks.
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Contract Structure
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1099 contractor
Key Responsibilities:
- Respond to vendor messages and requests before, during, and after the process of completing work orders and maintenance requests
- Provide clear updates, information requests, and questions to vendors, and internal operations team through Breezeway task management and slack channels
- Address vendor questions and concerns promptly and professionally.
- Assist with documentation process and information requests for maintenance work orders.
- Monitor and respond to time-sensitive vendor issues, escalating when appropriate.
- Coordinate internally via Slack to support vendor/work order issue resolution.
- Log vendor communications, issues, and outcomes in Guesty, Breezeway and Notion.
- Assist with reviewing vendor feedback and basic complaint resolution.
- Other duties as assigned.
Desired Experience & Competencies:
- Worked with AirBNB/VRBO or another property management company in the past
- Worked with Vacation Rentals in the past
- Strong experience coordinating with vendors in relation to property management
- Great quality communicator (English)
- Confident
- Ability to manage a lot of different moving pieces
- Ability to stay calm when a lot is going on
Growth Opportunity:
🚀Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead.
🏦Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company