Maintenance Officer: Facilities Services

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide cost efficient and effective building maintenance whilst providing a customer centric service to the department and the organisation to ensure that the building operate effectively.

Responsibilities

• Effectively delivering a building maintenance service in an efficient manner and ensuring that a safe and healthy workplace is provided

• Develop, maintain and improve internal and external stakeholder relationships and ensure service level agreements are maintained, and queries are resolved as per SLA.

• Ensure that all systems (air-conditioning, water pumps, generator, sprinkler valves, lifts, fire hoses, electrical rooms, external lights, plumbing) are operational and maintained as required

• Ensure that general maintenance re furniture, lights, carpets, blinds, etc. are attended to as per customer SLA.

• Timeously inform supervisor re workshop stock levels

• Assist with evacuation procedures and to ensure that signage comply with regulations

• Ensure that meeting rooms are prepared as required

• Resolve logged calls timeously and ensure that calls are closed.

• Continuous improvement to ensure effective service

• Adhere to agreed processes in order to deliver targeted operational results.

• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.

• Represent and market this process internally to peers and clients.

• Identify and report on Facilities & Corporate Procurement process issues

• Service delivery to ensure customer satisfaction

• Provide customer services in line with quality and performance standards

• Build positive customer relations and solve or escalate customer queries and complaints

• Gather feedback on customer satisfaction and report to your line leader.

• Proactively suggest improvements in customer service and relations where applicable.

• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

• Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.

• Comply with corporate governance policies, procedures, and standards.

• Operate within agreed mandates.

• Quality people practice

• Align own behaviour with the organisation culture and values.

• Share and transfer product, process and systems knowledge to colleagues.

• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.

• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.

• Ensure achievement of own performance objectives.

• Actively share information with other team members regarding successes, issues, trends and ideas.

• Actively participate in own professional development and career path.

• Minimum Requirements:

• Knowledge of reception services.

• Artisan qualifications an advantage

• Grade 12

• 2 years’ experience in building maintenance.

• The Recruitment Process:

• TA Interview: This will be a discussion with our Senior Talent Acquisition Specialist to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.

• Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Senior Team.

• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider, as well as Internal Verification.

• Final Feedback.

• All About OMI:

• https://www.oldmutual.co.za/about/old-mutual-insure/

• Please note that, unfortunately, we cannot accept any applications after the closing date

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• Skills

• Action Planning, Client Management, Computer Literacy, Customer Satisfaction, Customer Service, Database Administration, Desktop Publishing (DTP), Executing Plans, Maintenance Services, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

• Competencies

• Collaborates

## Communicates Effectively

## Demonstrates Self-Awareness

## Drives Results

## Ensures Accountability

## Manages Complexity

## Optimizes Work Processes

## Organizational Savvy

Education

• Matriculation Certificate (Matric) (Required), NQF Level 3 & NQF Level 2 - Below school leaving

• Closing Date

• 29 October 2026 , 23:59

• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

• The Old Mutual Story!