Maintenance Controller

Job title: Maintenance Controller

About the Role The purpose of this role is to support the Maintenance Manager and technicians by enforcing best practices, meeting key performance criteria, and delivering customer-oriented service aligned with CFAO's strategic vision.

What You'll Do

• Schedule, plan and communicate service activity to technicians, relevant staff, and customers; dispatch technicians for breakdowns, services, load tests, PDI, rebuilds, and booking of all jobs on mobile tech.
• Facilitate customer calls, complaints and queries; ensure follow-through and communicate results.
• Plan and arrange for machines to come to the workshop; assign technicians and follow through until delivery.
• Compile monthly sustainability report.
• Invoicing: complete jobs within 3 working days; ensure jobs are opened/closed per standards, accurate and timely.
• Ensure technicians achieve labour recovery >80%.
• Submit weekly CSI report; support the team to hit targets and maintain service excellence with timely customer communication.
• Process Service and Maintenance Agreements; update Kerridge records; handle related invoices and administrative tasks; manage service schedules where applicable.
• Assist product support engineer/foreman to keep service schedules within parameters; schedule technicians/mechanics to perform services.
• Provide scheduled (monthly/weekly/daily) and ad-hoc reports as requested.
• Process creditors invoices and create order numbers; submit tax invoices and job cards to customers; prepare quotations and follow up on orders.
• Resolve debtors’ and creditors’ queries and follow through to resolution.
• Weekly GPS amendments for business & private trips.
• Process technician overtime; order parts and follow up with suppliers.
• Add driver training candidates to the TETA database within 5 days of training.
• Issue load test certificates within 2 working days after testing.
• Perform general administrative duties (emailing, filing, reports, etc.).

What We're Looking For

• Advanced / Expert computer literacy in MS Outlook, Word and Excel.
• 3+ years’ experience in MHE / Motor Industry.
• Experience working on the Kerridge system.
• Code 8 driver's licence.