Mainframe Architect 1 – Telecom Billing & Customer Care

Job title: Mainframe Architect 1 – Telecom Billing & Customer Care

Key Responsibilities

• Architecture & Solution Design

• Define application and system architecture for telecom Customer Care and Billing platforms.

• Design end-to-end solutions across Customer, Subscriber, Product, Service, Equipment, Order, Billing, and Payment domains.

• Lead architectural reviews and ensure alignment with enterprise architecture standards.

• Create high-level and detailed solution designs for complex business initiatives.

• Mainframe Technical Leadership

• Provide subject matter expertise in IBM z/OS and Mainframe technologies.

• Design and review High-Level Assembler (HLASM), COBOL, CICS, and DB2 solutions.

• Guide development teams on architecture patterns, coding standards, and best practices.

• Mentor senior developers and technical leads.

• Batch & Online Systems

• Design large-scale batch processing solutions handling high transaction volumes.

• Architect online customer care and order management applications.

• Ensure optimal performance of CICS online transactions and batch workloads.

• Lead performance tuning initiatives for CPU, Memory, I/O, and Database utilization.

• Telecom Billing & Customer Care Architect solutions supporting:

• Customer Management

• Subscriber Management

• Order Capture & Fulfilment

• Product Catalog Management

• Service Provisioning

• Rating & Charging

• Billing & Invoicing

• Payments & Collections

• Equipment Management

• Customer Care Operations

• Partner with business stakeholders to translate telecom requirements into technical solutions.

• Modernization & Integration

• Drive Mainframe modernization initiatives.

• Architect API-based integrations between Mainframe and distributed/cloud platforms.

• Evaluate emerging technologies and define future-state architecture.

• Production Stability & Governance

• Lead root cause analysis for critical incidents.

• Define resiliency, recovery, and disaster recovery strategies.

• Govern technical debt reduction and platform sustainability.

• Ensure compliance with security, audit, and operational standards.

• Technical Skills

• Core Mainframe

• IBM z/OS

• High-Level Assembler (HLASM)

• COBOL

• JCL

• CICS

• DB2

• IMS

• VSAM

• TSO/ISPF

• REXX

• Batch Processing

• CA7 / IWS Scheduling

• High Volume Batch Processing

• File Processing Architecture

• Performance Optimization

• Billing Cycle Processing

• Online Systems

• CICS Transaction Processing

• Real-Time Customer Care Applications

• Order Entry Systems

• Inquiry & Maintenance Systems

• Customer Service Platforms

• Account Management

• Leadership & Business Skills

• Enterprise Architecture

• Solution Architecture

• Stakeholder Management

• Technical Roadmap Planning

• Vendor Management

• Risk Assessment

• Capacity Planning

• Team Mentoring

• Cross-functional Leadership

• Ideal Experience

• 15+ years of Mainframe Development experience.

• 8+ years working with High-Level Assembler.

• 5+ years in Architecture or Technical Leadership roles.

• Extensive Telecom Billing and Customer Care domain experience.

• Experience supporting large subscriber bases and mission-critical production systems.

• Experience modernizing legacy telecom platforms and integrating with digital ecosystems.

• Location(s)

• India Remote