M365 Workplace Engineer - Real Time Communication and Meeting Rooms System

M365 Workplace Engineer - Real Time Communication and Meeting Rooms System

Regular Employment

Location

Madrid, M, ES

Are you passionate about shaping the future of work through cutting-edge Digital Workplace experiences powered by AI technologies? Do you thrive at the intersection of innovation, collaboration, data, and people? If so, this is your opportunity to make a real impact at one of the world's leading reinsurance companies. Join us and help redefine how over 14,000 employees connect, collaborate, and create value every single day.

About the role

Step into a pivotal role within Swiss Re's Digital Workplace team, where you will be at the forefront of continued workplace transformation. As a Workplace Engineer, you will co-lead the strategy, adoption, and delivery of intelligent Digital Workplace capabilities with a spotlight on Microsoft 365 Real Time Communication, Meeting Room Systems, Workplace AI assistants, agents and automation. Your work will directly shape the modern, best-in-class digital experience for our global workforce, driving measurable business value while ensuring services are delivered in line with security, compliance, regulatory, and governance requirements.

Key Responsibilities

• Drive platform evolution of Workplace and Microsoft 365 Real Time Communication and Meeting Room System capabilities, as well as security, governance and compliance controls, translating internal risk policies into technical measures and operating procedures.

• Hands-on implementation of Microsoft 365 capabilities, identifying, evaluating, and developing effective processes, user journeys and services in the Real Time Communications and Meeting Room Systems that meet business requirements.

• Drive third level support cases, interfacing both with vendors like Microsoft and internal teams.

• Leverage data platforms such as MS Power Platform and Palantir Foundry to drive data-informed workplace decisions and visualisations

• Continuously upskill, improve controls and procedures, and actively share knowledge across teams to foster a culture of learning and innovation

• About the Team

• We in Digital Workplace (DWP) set out to make it easy for more than 14,000 employees to seamlessly connect with people, ideas, and expertise — within and beyond Swiss Re.

• Our team is built around Microsoft 365, Workplace AI solutions, Security and Governance, Change Management and Adoption as well as related services — spanning design, architecture, development, integration, and orchestration across teams and internal partners. We believe the key to success lies in deeply understanding the business needs of our internal clients, identifying where technology can add real value, and focusing on how people will adopt and embrace change.

• To support this, we are continuously redefining the way we work. DWP is an early adopter of agile methodologies and agile leadership within Swiss Re — and we're proud of it. We are a diverse, passionate team of experts who genuinely welcome professionals who bring curiosity, drive, and experience to help us deliver world-class solutions. Come join us on our journey!

• About You

• We are looking for a self-starter with a can-do, hands-on, and end-to-end mentality — someone who is adaptable, curious, values close stakeholder interactions and is ready to challenge colleagues and the status quo in the best possible way. You thrive in an environment where no two days are alike, engaging regularly with new requirements and topics alongside a diverse team of experts. You bring a track record of successful delivery in complex, fast-paced environments and are energised by the opportunity to create real impact.

We are looking for candidates who meet these requirements:

• Proven knowledge of Microsoft 365 digital workplace platform and related services, with focus on Real Time Communication and Collaboration (for example Teams external calling, AudioCodes SBCs and Gateways, provider SIP trunks, PSTN gateways, Operator Connect, voice recording for market regulated users and switchboard solutions)
• Meeting Room Technology: MTRs, Enterprise AV, cameras, microphones, speakers, touch consoles, displays, Teams Rooms hardware, device provisioning and software from manufacturers such as Lenovo, Yealink and QSC
• Microsoft Teams Rooms: Microsoft Teams Rooms on Windows (MTRoW), Teams Rooms Pro Management, room resource accounts, device health and L3 troubleshooting
• Experience around security, governance and compliance controls related to the M365 Workplace
• Solid automation and scripting capabilities using PowerShell, Power Automate, AI Agents and other modern tools supporting continuous delivery and operational efficiency. Ideally including experience with modern DevOps technologies and CI/CD methodologies.
• Solid working knowledge of Azure, Networking, Identity and Access Management, Entra ID and other neighbouring areas to Modern Workplace
• Fluent English with excellent communication skills at all levels of the organisation and beyond

These are additional nice to haves:

• Experience working in a global enterprise environment, preferably within the insurance or financial services sector

• Familiarity with Regulatory, Governance and Risk Management frameworks and methodologies

• Experience working in agile SCRUM methodology

• Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

• We accept only English CVs.

For Spain, the base salary range for this position is between EUR 60,000 and EUR 100,000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,

• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

• In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

• Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

• LI-Hybrid

• About Swiss Re

• Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

• Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

• If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

• We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords:

• Reference Code: 139827

• Make an impact

• Start your career journey with Swiss Re.