M365 Platform Operations Manager

M365 Platform Operations Manager

6 month contract to hire

Pay: $50hr to $60hr

Onsite Orlando FL

Top Must Have

• M365 Experience

Responsibilities

• Manage the day-to-day delivery and operational health of assigned productivity, communication, voice, and customer engagement platforms.
• Ensure services are reliable, supportable, appropriately documented, and operated in accordance with established service expectations.
• Ensure appropriate operational coverage and escalation support; address workload, skill, performance, and resource concerns and escalate broader staffing needs to the Director
• Define project activities, assign resources, coordinate schedules, manage dependencies, and monitor delivery commitments within the assigned portfolio.
• Provide technical direction and management oversight for architecture, engineering design, integration, and implementation decisions.
• Manage day-to-day vendor relationships, technical escalations, support cases, service reviews, and delivery commitments.
• Coordinate renewals, licensing analysis, purchasing activities, invoice review, forecasts, and budget inputs for assigned services.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.