About this role
The Młodszy Specjalista ds. Obsługi Klienta in Warsaw, Poland, supports external and internal customer service in the area of receiving and fulfilling orders in the wholesale channel and maintains ongoing contact with customers regarding order fulfillment. The role offers the opportunity to develop and gain valuable professional experience in a renowned international veterinary company.
Responsibilities
- Process and fulfill orders from wholesale customers
- Send order confirmations and issue sales invoices to customers
- Verify and enter orders into financial, accounting and logistics systems
- Prepare delivery orders for logistics operators
- Cooperate with logistics operators in order fulfillment, handle complaints and provide reports
- Maintain daily contact with clients, prepare communications for clients and organize files for orders
- Collaborate with the finance department to process and complete documentation
- Ensure timely updates of prices used on sales invoices
- Prepare reports from SAP and SAP BI systems
- Implement commercial offers
- Build a positive image of the company by maintaining good relationships and effective communication with customers
- Perform other tasks as assigned by the supervisor
- Collect and report adverse reactions in accordance with the current local pharmacovigilance procedure
Requirements
- Higher education
- Very good knowledge of English
- Very good knowledge of MS Office tools
- Knowledge of SAP is welcome
- Strong analytical and interpersonal skills
- 6–12 months of experience in customer service or logistics