Luxury Spa Reservationist

Luxury Spa Reservationist

Lake Austin Spa Resort

1705 S Quinlan Park Rd

Austin, TX 78732

Website www.lakeaustin.com

Managed by EOS Hospitality

Resort with 40 Rooms

Current Job Openings

• Public Area Attendant
• Guest Experience Specialist
• Room Attendant
• Massage Therapist Luxury Spa Resort
• Server
• Room Attendant
• Spa Coordinator
• Luxury Spa Reservationist
• Engineering / Maintenance Technician

Description

• Primary Responsibilities

• Answer incoming calls and assist guests with booking reservations.

• Process gift certificate orders.

• Quote rates, explain packages, and confirm appointment availability.

• Accurately enter reservations using Book 4 Time and Opera.

• Assist resort guests with scheduling spa services during their stay.

• Respond to guest questions and requests in a timely and professional manner.

• Recommend additional spa services and activities when appropriate.

• Coordinate special requests with other departments as needed.

• Prepare and send reservation confirmations, brochures, enrollment letters, and other guest correspondence.

• Participate in team meetings and ongoing training.

• Additional Responsibilities

• Process online reservation requests.

• Confirm upcoming appointments and reservations by phone.

• Stay informed on current promotions, packages, and resort offerings.

• Assist the Sales and Marketing department with special projects and data collection.

• Work independently while maintaining a high level of accuracy and guest service.

Qualifications

• High school diploma or GED required.

• At least one year of customer service experience.

• Strong communication and listening skills.

• Comfortable speaking with guests while navigating multiple computer systems.

• Proficient with Microsoft Office.

• Detail-oriented with strong organizational skills.

• Ability to work independently and as part of a team.

• Flexible schedule, including weekends and holidays.

• Preferred Qualifications

• Previous reservations, hospitality, hotel, spa, or call center experience.

• Experience using Opera or Book 4 Time.

• Schedule

• This is a full-time, on-site position.

• Schedules are provided one month in advance and rotate monthly. Weekend and holiday availability are required.

Operating Hours:

• Monday-Friday: 8:00 a.m. – 8:00 p.m.
• Saturday-Sunday: 9:00 a.m. – 6:00 p.m.

Compensation

In addition to hourly pay, this position is eligible for a commission program based on guest arrivals. Commission is paid bi-weekly.

About Lake Austin Spa Resort

Lake Austin Spa Resort is an all-inclusive destination resort located on the shores of Lake Austin in the Texas Hill Country. The resort features 40 lakeside guest rooms, elegant dining, fitness and wellness programming, and a full-service spa offering more than 100 treatments.

Our team is committed to providing thoughtful service while creating a positive and supportive work environment. We value professionalism, teamwork, accountability, kindness, and a genuine commitment to taking care of our guests.

Benefits

• Medical, Dental, and Vision Insurance

• 401(k)

• Employee Discounts

• Complimentary Wellness Classes

• Professional Development Opportunities

• Employee Recognition Programs

• Lake Austin Spa Resort is an Equal Opportunity Employer and participates in E-Verify.

Qualifications

• Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

• Team Player: Works well as a member of a group (Preferred)

• Loyal: Shows firm and constant support to a cause (Preferred)

• Motivations

• Preferred

• Goal Completion: Inspired to perform well by the completion of tasks

• Self-Starter: Inspired to perform without outside help

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Financial: Inspired to perform well by monetary reimbursement

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.