Luxury Sales & Retail Manager

Super Stars Promotions Limited (SSP) is a Marketing and Advertising Company operating to global standards; offering marketing solutions to businesses across different sectors including Health, Financial, Educational, Telecommunications, Pharmaceuticals, Agricultural, Food, Oil & Gas, Factories, Real Estate, and Individuals.

We are recruiting to fill the position below:

Job Title: Luxury Sales & Retail Manager

Location: Lekki, Lagos

Employment Type: Full-time

Reporting Line: Managing Director / Head of Marketing

Work Arrangement: Full-time, On-site

About the Opportunity

• A premium cosmetics and skin-health business is seeking a commercially astute, polished, and results-driven Luxury Sales & Retail Manager to lead its retail operations, drive revenue growth, strengthen premium customer relationships, and uphold exceptional standards of customer experience and brand representation.
• This is a commercially important role for a professional who combines strong sales leadership with an understanding of premium retail, relationship-driven selling, customer acquisition, and operational management.
• The successful candidate will be expected to do more than manage a store. They must demonstrate the ability to grow sales, cultivate valuable customer relationships, develop new business opportunities, lead a retail team, and translate brand positioning into measurable commercial performance.

Key Responsibilities

Sales Growth and Commercial Performance:

• Develop and implement strategies to achieve sales targets, grow revenue, improve customer retention, and increase repeat purchases.
• Take ownership of the outlet’s day-to-day commercial performance, sales reporting, and agreed profitability objectives.
• Identify opportunities to improve product conversion, average transaction value, customer lifetime value, and overall sales productivity.
• Develop and execute structured customer acquisition and sales-growth plans, with measurable targets and regular performance reporting.

Premium Customer Experience and Clienteling:

• Build and maintain relationships with high-value customers, including high-net-worth individuals (HNIs), premium consumers, and repeat buyers.
• Develop and manage customer databases, personalised follow-up systems, loyalty initiatives, and relationship-led sales programmes.
• Ensure a consistently high standard of service, product knowledge, discretion, professionalism, and customer engagement.
• Resolve customer concerns effectively while protecting customer confidence and brand reputation.

Business Development and Market Expansion:

• Identify and pursue opportunities through beauty professionals, skincare practitioners, makeup artists, influencers, content creators, corporate relationships, and relevant premium networks.
• Develop targeted customer acquisition initiatives across Lekki, Ikoyi, Victoria Island, and other relevant Lagos markets.
• Coordinate product demonstrations, beauty masterclasses, customer appreciation initiatives, and sales-generating events.
• Build partnerships that generate qualified leads, increase product visibility, and deliver measurable commercial returns.

Retail Operations and Team Leadership:

• Supervise daily outlet operations, staff performance, merchandising, product presentation, and customer service standards.

• Maintain effective inventory controls, stock availability, product accountability, and accurate retail records.

• Monitor sales trends, customer feedback, market activity, and competitor positioning.

• Prepare regular reports on sales performance, customer acquisition, inventory, challenges, and recommended corrective actions.

• Work closely with management and marketing teams to align retail activities with wider business and brand objectives.

• Qualifications and Experience

• BSc or HND in Marketing, Business Administration, Mass Communication, or a related discipline. Relevant qualifications or professional training in beauty, skincare, cosmetology, or health sciences will also be considered.

• Minimum of five years’ relevant experience in luxury retail, premium beauty or skincare sales, high-end customer relationship management, or comparable commercial roles.

• Demonstrable evidence of sales achievement, revenue growth, customer acquisition, and relationship management.

• Strong understanding of premium customer service, retail selling, merchandising, inventory management, and sales performance reporting.

• Ability to develop and sustain valuable customer and business relationships within Lagos’s premium consumer market.

• Excellent communication, negotiation, presentation, organisation, and team leadership skills.

• Strong commercial judgement, personal initiative, integrity, and accountability.

• Confidence in representing a premium business before discerning customers and external partners.

What Success Looks Like:

• The successful candidate will be expected to establish a clear sales-growth plan, develop a reliable pipeline of new and repeat customers, strengthen customer loyalty, maintain sound retail controls, and deliver measurable results against agreed performance indicators.

• Candidates should be prepared to discuss specific achievements from previous roles, including sales results, customer acquisition strategies, team leadership experience, and how they contributed to business growth.

• Remuneration and Work Arrangement

• The position offers a monthly salary of N400,000, performance-based bonuses, and on-site accommodation.

• The role requires a full-time, on-site commitment in Lekki, Lagos.

Application Closing Date

16th October, 2026.

Note

• The cover note should highlight relevant experience, notable commercial achievements, current location, salary expectations, and availability for the stated work arrangement.
• Only applicants whose qualifications and experience align with the requirements will be considered for the next stage of assessment.
• Shortlisted candidates should be prepared for a structured interview, a practical sales-growth assessment, and reference verification.