About this role
Requirements
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2+ years of experience with LTL operations
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Strong knowledge of LTL shipping processes, carrier networks, rates, and freight classification
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Experience with using transportation management systems and carrier portals
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Excellent communication, relationship-building, and follow-up skills
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Strong attention to detail with the ability to manage multiple shipments and priorities
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Ability to identify service issues and provide timely, effective solutions
Responsibilities
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Support daily LTL operations, including quoting, booking, scheduling, tracking, and coordinating shipments
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Communicate with carriers and customers to provide shipment updates and resolve service issues
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Assist internal brokers and operations teams with LTL pricing, carrier selection, and customized freight solutions
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Monitor shipments from pickup through delivery to ensure service expectations are met
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Review shipment details, freight classifications, dimensions, and documentation for accuracy
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Help manage LTL billing and work with accounting to resolve disputes, discrepancies, and accessorial charges
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Maintain accurate shipment records and updates within the transportation management system
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Build and maintain strong relationships with LTL carriers, customers, and internal team members
Our Benefits:
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Base salary plus uncapped incentive opportunities
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Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year
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Paid holidays
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Health, dental, vision, disability, life insurance, and many more great benefits
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401(k) with company match
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Relaxed attire
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Fun offices with an energetic culture, contests, games, and free coffee
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Cutting-edge tools and resources