About this role
[What the role is]
PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)
[What you will be working on]
We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.
Key Responsibilities
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Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)
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Manage service requests and online applications efficiently while ensuring high service standards
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Prepare regular performance reports and conduct audits when required
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Maintain smooth workflow and service excellence at various service touchpoints
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Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery
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Monitor and follow up on customer interactions to ensure timely resolution
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Perform other duties and responsibilities as assigned based on evolving business needs
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[What we are looking for]
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Knowledge in any discipline
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Prior work experience in customer service will be an added advantage
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Proficient in Microsoft Office applications
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Excellent organisational, communication, and interpersonal skills
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Meticulous and attention to detail with strong analytical abilities
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Ability to work effectively both independently and as part of a team
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Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently
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As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.