About this role
Loss Prevention Officer Supervisor (Overnight)
Full-Time
Permanent
FAIRMONT
Security
Fairmont Dallas, Dallas, United States
REF113576J
Loss Prevention Officer Supervisor (Overnight)
Region
Luxury & Lifestyle
Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
Trains and supervises house officers. Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete awareness of:
- scheduled group activities and house count.
- hours of operation.
- Fire, emergency procedures manual, and business continuity plan
- Notify local authorities when situations warrant.
- Report and document any guest or employee incident.
- Health screening for all employees, contractors and visitors entering property. Provide badges for contractors.
- Issue radios, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such.
- Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
- Patrol the property, check all designated points and document all actions taken.
- Coordinate emergency situations.
- Investigate duress alarms. Demonstrate proficiency with regards to the comprehension and use of all applicable codes.
- Receive radio and telephone reports of emergency situations. Determine nature, location, priority of emergency and promptly dispatch emergency response and back-up as necessary.
- Maintain vigilance of all monitors and alarm panels and be familiar with their operation.
- Familiarity with the operational use of the fire alarm enunciator panel.
- Be knowledgeable of the areas to be controlled, office