Loss Mitigation Intake Coordinator

The Planet Group

Job Title: Loss Mitigation Intake Coordinator Location: San Diego, CA Contract length: 3 months Schedule: 40 hrs, 9:00a to 5:00p Pay: $20/hr to $23/hr, DOE Job Overview:

The Loss Mitigation Intake Coordinator plays an important role in the organization by performing a number of administrative tasks directly related to the company's Loss Mitigation functions. The role is primarily responsible for managing the initial intake process for customers seeking loss mitigation assistance. This role involves gathering and reviewing financial documents, supporting documentation, and written or verbal applications in assessing customer eligibility for various loss mitigation programs and determining application completion for customers in financial distress. The coordinator conducts timely, accurate, and compliant reviews of files by investor guidelines and National Servicing Standards. The coordinator will work closely with the Loss Mitigation team and support the more experienced staff in various duties to ensure a smooth and efficient process for the department as well as for customers.

Job Responsibilities:

• Request and gather supporting documentation to create complete loan workout packages within required timeframes, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines.
• Enter and upload documents to the BLITZ/AIQ document repository.
• Follow up on outstanding issues to ensure the decision process is completed on time and in accordance with regulations and guidelines.
• Provide exceptional customer service by promptly responding to inquiries, professionally addressing concerns, and guiding customers through the loss mitigation process.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly.
• Work closely with the Loss Mitigation team to ensure a seamless and efficient process for customers.
• Maintain accurate and up-to-date records of customer interactions and documentation.
• Ensure compliance with CFPB regulations for customer loss mitigation applications and prevent foreclosure processes while a customer is being evaluated for loss mitigation options.
• Communicate effectively with the management team and escalate issues as needed.
• Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements.
• Front desk duties such as assisting with monthly bulk mailings and specialized mailing campaigns.
• Follow Guild's information security policies.
• Participate in activities and projects designed to improve business performance.
• Communicate effectively with the management team and escalate issues as needed.
• Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements.
• Properly update any internal tracking.
• Perform other duties as assigned.

Job Qualifications:

• Minimum 1 year experience in Loss Mitigation, mortgage servicing, or related field.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

EEO Statement

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain and not a domain with an alternative extension like .net, .org, or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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POSTED: October 5, 2026

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About The Planet Group

The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.