Logistics Operation Coordinator (AIR & Ocean Operations)

Company Description

For More Open Positions Visit us at:

http://recruiting.woongjininc.com/

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

• Medical Insurance

• Vision Insurance

• Dental Insurance

• 401(k)

• Paid Sick hours

• Job Description

• 1. Position Overview

• This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.

• 2. Key Responsibilities
• 1. Planning & Scheduling

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations

• 2. Port & Terminal Coordination

• Gather departure information for containers and air cargo at ports, terminals, and airports.

• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.

• Coordinate terminal departure schedules with terminal operators and customs brokers.

• 3. Movement Monitoring

• Track ocean containers, rail intermodal units, and air shipments in real time.

• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.

• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).

• 4. Partner & Stakeholder Communication

• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.

• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.

• 5. Compliance & Documentation

• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.

• Maintain accurate records for audits and regulatory inspections.

• Perform other job-related duties as assigned.

• 6. Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.

• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.

• Communication: Communicate clearly and effectively with internal teams and external partners.

• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.

• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

• 7. Air Export Responsibilities

• Receive and validate Air Export shipping instructions (SI) from customers.

• Coordinate booking with airlines and freight forwarders based on required transit time and cost.

• Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.

• Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.

• Monitor cargo cut-off time, terminal receiving schedule and flight departures.

• Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.

• Manage export customs clearance and respond to customs examinations or holds.

• Track flight departures, transshipment status and final arrival; proactively resolve exceptions.

• Communicate shipment status and milestones to customers through regular updates.

• Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.

• Review airline freight invoices and accessorial charges for accuracy.

• Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.

• Support peak season capacity planning and airline allocation strategy.

• Drive continuous process improvement to reduce transit time and logistics cost.

• Work Hours: Tuesday–Saturday or Sunday–Thursday, 8AM~5PM

Qualifications

• 1. Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• 2. Experience

• Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.

• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required

• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.

• 3. Industry Knowledge

• Strong understanding of international air and ocean freight regulations, and customs procedures

• 4. Technical Skills

• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).

• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.

• 5. Language

• English

• Additional Information

• All your information will be kept confidential according to EEO guidelines.

• NO C2C