About this role
Logistics Officer – Call Center
Job Description: Answering incoming call from customers or any related parties concerning or regarding logistical matters. Specifically, but not limited to, depot situations and Empty pick up / return. Attending to all logistical related emails from customers or all related parties. Specifically, but not limited to, depot situations and Empty pick up / return. Identify customers’ requirements, confirming any logistical related information, reviewing all logistic matters and providing solutions. Specifically, but not limited to, depot situations and Empty pick up / return. Coordinating with other MSC Logistics Department team to solve the issues. With Equipment control / or EDI team for standard equipment With MNR team for specific criteria / special equipment Recording all communications with customers and all related parties. Act as logistic department communication centre.
Qualifications and Experience
- Candidate must possess at least Bachelor's Degree in any disciplines from reputable university
- Minimum 1 year of experience in logistics sector
- Familiar with depot operational, shipping industry or logistics industry
- Good organization skills and data management
- Good English proficiency both verbal and written
- Required Skill(s): Microsoft Office, especially Excel
- Ability to work under pressure
Application Eligibility:
- This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.
- Important fraud warning: MSC never charges job application or processing fees.
- MSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- To discover more about MSC values click here.