Logistics Coordinator I

Logistics Coordinator I

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Role:

The Logistics Coordinator I is responsible for creating orders for the shipping and of medical devices, imaging phantoms, site documentation, and all supplies/resupplies to support a global customer base within the clinical research industry. This person will be responsible for using the inventory system to create orders and report monthly metrics to management. This position requires global logistics knowledge, development of importation documentation to ensure seamless distribution internationally, and the ability to coordinate shipments through alternative courier providers when international countries do not accept the preferred vendor. They will monitor and address shipment alerts and notifications by coordinating remedial action through the courier service to ensure shipments reach their intended location on time. This position will also assist with the recall of all devices through use of our query system to notify sites when it's time to return equipment. The Logistics Coordinator I will provide sites with applicable documents (airway bills, commercial invoices, etc.) and assist them with the successful return of equipment.

• Order creation and distribution of all supporting documentation (airway bills and commercial invoices, etc.)for the shipments of medical devices, supplies, imaging phantoms or site documentation to a global customer base to support clinical research
• Develop all international documentation to meet the specific requirements of each country, clinical research organization, sponsor and site
• Responsible for managing the recall process including querying sites and providing them with the documentation required for their return.
• Monitoring and assisting with any alerts of exceptions identified while the shipment is in transit and facilitating the resolution by liaising with the appropriate internal and/or external stakeholders
• Assisting and regularly communicating with management to monitor and maintain queue levels to satisfy business needs
• Liaise with Operations and/or the distribution center to ensure timely and quality shipments with proactive risk identification and mitigation strategies. This includes providing feedback to the distribution team when errors in shipping are identified, ensuring there is understanding of the root cause and will participate in creating and driving solutions to prevent future issues
• Assist with ad hoc Site Operations tasks as needed

What you need:

• Bachelor’s degree completed
• Experience working in the shipping industry preferred
• Medical Device experience is a plus
• Vendor management experience is preferred
• MS office experience: Excel and Power point

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

Location

Mexico City

Reference: JR161143

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