Logistics Coordinator (Cross-Border Shipping)

Logistics Coordinator (Cross-Border Shipping)

Our client is looking for a detail-oriented and proactive Logistics Coordinator (Cross-Border Shipping) to manage cross-border shipping operations and provide customer care for a growing e-commerce marketplace. In this full-time remote role, you will track international packages, resolve delivery exceptions, and prepare required customs documentation such as commercial invoices. You will also manage customer support tickets, answer tracking inquiries, and maintain accurate shipment records across internal trackers. Operating during US Eastern Time, this position is ideal for an organized problem-solver skilled in coordinating with international carriers and warehouse teams.

Schedule

Monday - Friday, 0:00 AM/PM - 0:00 AM/PM EST, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

• Logistics & International Shipping Coordination:
• Track outgoing packages across major carriers, including UPS, USPS, FedEx, and DHL.
• Monitor shipments and proactively identify delays, delivery exceptions, customs holds, and other shipping issues.
• Investigate and resolve shipment exceptions by coordinating with carriers, couriers, and account representatives through email and phone.
• Follow up on delayed, missing, held, or undelivered packages until resolution.
• Prepare, retrieve, and submit customs documentation, including commercial invoices and other required shipping paperwork.
• Coordinate with international carriers and customs representatives to facilitate the release and delivery of shipments.
• Monitor international shipments, particularly those going to Asia-Pacific destinations.
• Maintain accurate shipment records and provide regular updates on unresolved shipping issues.
• Customer Service & Ticket Management:
• Respond to customer inquiries through email and customer support ticketing systems.
• Handle questions relating to order status, shipping updates, delivery delays, tracking information, and shipment problems.
• Investigate customer concerns by coordinating with carriers and the internal fulfillment team.
• Provide timely, clear, and professional updates to customers until their concerns are resolved.
• Follow up on outstanding customer tickets and ensure issues are properly documented and closed.
• Escalate complex delivery issues, missing packages, and customer complaints when necessary.
• Maintain a customer-focused approach while balancing response times and resolution quality.
• Administrative & Operational Support:
• Perform data entry and maintain accurate order, shipment, and customer records.
• Update internal systems with tracking information, carrier communications, shipment statuses, and resolution notes.
• Organize shipping documents, customs paperwork, customer correspondence, and operational records.
• Maintain trackers and reports for open shipment exceptions, customer tickets, and pending follow-ups.
• Coordinate with warehouse, fulfillment, and internal operations teams to ensure timely order processing and issue resolution.
• Assist with other logistics-related and general administrative tasks as required.
• Identify recurring shipping or customer service issues and recommend improvements to existing workflows.

Requirements

• Previous experience in international logistics, cross-border shipping, freight coordination, or customs clearance.
• Practical experience handling international shipping documentation and resolving customs-related shipment issues.
• Demonstrated professional experience in logistics coordination, shipping administration, or operations support.
• Experience communicating and coordinating with international carriers, couriers, and shipping providers.
• Strong written and verbal English communication skills.
• Customer service experience, particularly handling email inquiries, support tickets, and delivery-related concerns.
• Strong administrative and data-entry skills with excellent attention to detail.
• Ability to manage multiple open cases, prioritize follow-ups, and see issues through to resolution.
• Proactive problem-solving skills and the ability to work independently with minimal supervision.
• Comfortable using online platforms, spreadsheets, ticketing systems, and internal business tools.

Qualifications

• Previous experience in e-commerce logistics, online retail, or warehouse fulfillment operations.

• Experience managing shipments to Asia-Pacific destinations, including Malaysia, Hong Kong, China, and the Philippines.

• Familiarity with UPS, USPS, FedEx, DHL, and international shipping processes.

• Experience using customer support platforms such as Gorgias, Zendesk, Freshdesk, or similar ticketing systems.

• Experience with e-commerce platforms such as Shopify or other order management systems.

• Background supporting warehouse operations, order fulfillment, or inventory coordination.

• Experience handling international customs documentation and commercial invoices.

• Why Join This Team?

• Full-time, fully remote opportunity as a dedicated member of a growing e-commerce business.

• Direct communication and reporting to business leads.

• Opportunity to take ownership of international logistics and customer support operations.

• Exposure to cross-border shipping across multiple carriers and international markets.

• A varied role combining logistics, customer service, and administrative responsibilities.

• Opportunity to identify process improvements and make a direct impact on delivery performance and customer satisfaction.

• Ideal Candidate

• The ideal candidate has a strong background in international logistics and cross-border shipping, particularly customs clearance and shipment exception management. They should also be comfortable handling customer inquiries, managing support tickets, and providing administrative support. Our client is seeking an individual who is organized, responsive, customer-focused, and capable of managing logistics and customer service responsibilities without constant supervision.

• Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations

• Note

• Job Category

• Logistics/Supply Chain

• Job Type

• Full Time (35 hours or more per week)

• Work Schedule and Timezone

• Monday - Fri 9am - 6pm EST

• Published on

• Nov 05 2026