About this role
Job title: Localization Operations Manager
About the Role Localization Operations Manager at Riot Games, responsible for embedding global readiness into the operational lifecycle of Riot’s products. You’ll lead localization operations across a portfolio, balancing execution excellence with strategic foresight and aligning with regional and global stakeholders to deliver scalable, high-quality localized experiences.
What You'll Do
- Partner with Production, Development, and Publishing to integrate localization requirements into planning, scope, and timelines.
- Oversee localization workflows from source readiness through delivery, ensuring high-quality and on-time outcomes.
- Monitor execution health, resolve blockers, and maintain operational predictability across teams.
- Develop and improve workflows, runbooks, and systems to enable scalable localization operations.
- Leverage localization management systems, automation, and AI-enabled solutions to improve efficiency and visibility.
- Build strong cross-functional partnerships and drive alignment across regional and global stakeholders.
- Act as a primary point of contact for localization operations within the region.
- Identify risks across localization, compliance, and publishing workflows, and drive mitigation strategies.
- Use data to improve quality, reduce friction, and scale operations effectively.
What We're Looking For
- 6+ years of experience in localization operations, production, or program management in gaming, tech, or entertainment.
- Experience supporting complex global launches and distributed teams.
- Strong understanding of localization pipelines, internationalization, and QA processes.
- Experience with localization management systems, CMS platforms, and project management tools.
- Proven stakeholder management skills and ability to influence without authority.
- Strong communication skills with the ability to simplify complex workflows.
- Professional proficiency in English and Mandarin.
Nice to Have
- Experience scaling global operational systems or programs.
- Familiarity with automation or AI-enabled localization workflows.
- Experience in change management or operational transformation.
- Understanding of regional compliance and publishing requirements in China.