About this role
Job Purpose
Job Purpose
The Group Manager is responsible for client satisfaction and for overall successful production delivery to clients for the assigned production group, production planning, properly managing the resources assigned by company in relation to assigned business (clients) to maximize margin contribution to Unit results.
About Transform
At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Job Overview
Key Responsibilities
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Leads work groups: Manages regular tactical meetings with subordinates. Solves production issues escalated by subordinates. Ensures group activities comply with corporate requirements for quality management, legal requirements and corporate values. Sets operational and performance goals for direct reports and ensures alignment with operational, tactical and strategic objectives.
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Participates in Unit strategic planning and strategic reviews. Advises Program Managers on key planning issues and business decisions.
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Performs tactical budgeting, resource allocation, capacity and production planning.
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Participates in creation of Unit annual budget.
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Monitors KPIs including revenue, costs, margins, quality and on-time delivery. Creates regular management reports and KPI updates for leadership and teams.
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Participates in sales support, creation of client solutions, business development and account management.
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Ensures delivery of projects in line with client agreements regarding quality, budget, timing and responsiveness.
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Owns and designs work group production management processes, tools, workflows and methodologies and drives continuous process improvement.
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Ensures knowledge is recorded and shared across the organization.
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Regularly monitors client satisfaction and implements improvement actions.
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Regularly follows industry news and trends and improves knowledge in collaboration with internal knowledge groups.
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Skills & Experience
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University degree
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5+ years in Project Management or similar managerial role
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2+ years localization industry experience
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4+ years managing/coordinating teams of 5+ people.
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Languages: English Advanced
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PC & Information Technology: Advanced knowledge of Windows, MS Word, Excel, Outlook, PowerPoint; localization knowledge; general IT knowledge; understanding of business financial aspects.
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Experience with AI use and implementation for process improvements is a plus.
Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.
Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.