About this role
About the Role
Responsible for daily operational user support, workstation lifecycle management, and first-level infrastructure troubleshooting in a local IT environment. Provides on-site and remote Help Desk support, manages tickets and SLAs, deploys and configures workstations and peripherals, and handles basic ERP/SAP administrative tasks to keep business systems running smoothly. What You'll Do
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Provide direct User Support & Help Desk (on-site and remote) for routine hardware, software, and connectivity issues.
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Manage, track, and resolve tickets through the company's ticketing platform, ensuring compliance with defined SLAs.
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Prepare, configure (staging), and deploy new workstations (PCs, laptops, smartphones, tablets) and peripherals (printers, scanners).
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Operating Systems & Applications Troubleshooting: Resolve common issues related to client operating systems (Windows/macOS) and productivity tools (Microsoft 365, web browsers, email clients).
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Install, update, and configure standard corporate applications according to company guidelines and procedures.
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First-Level Infrastructure Troubleshooting: Perform ERP/SAP administrative tasks such as password resets, user account unlocking, and assignment of standard authorization profiles.
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Support local infrastructure management and collaborate with IT teams as needed.
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Fluent in English. What We're Looking For
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At least 5/7 years of experience in similar roles.
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Knowledge of SAP ERP will be a plus.
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Local Infrastructure management, Operating System (OS) Troubleshooting knowledge.
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Fluent in English. Nice to Have
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SAP ERP knowledge is a plus. Compensation & Benefits
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Salary: €30,000 - €35,000 per year (annual base).