Local IT Admin
About this role
About the Role
Responsible for daily operational user support, workstation lifecycle management, and first-level infrastructure troubleshooting in a local IT environment. Provides on-site and remote Help Desk support, manages tickets and SLAs, deploys and configures workstations and peripherals, and handles basic ERP/SAP administrative tasks to keep business systems running smoothly. What You'll Do
- Provide direct User Support & Help Desk (on-site and remote) for routine hardware, software, and connectivity issues.
- Manage, track, and resolve tickets through the company's ticketing platform, ensuring compliance with defined SLAs.
- Prepare, configure (staging), and deploy new workstations (PCs, laptops, smartphones, tablets) and peripherals (printers, scanners).
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